Radesha Johnson
Atlanta,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic Leasing Consultant with 5 plus years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Mercy Housing Management Group/Reynoldstown
Tampa, FL
01.2020 - 02.2024
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Conducted tours of available apartments, highlighting features and amenities.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Detailed application requirements and answered questions from prospective tenants.
- Updated resident data into property management software system daily.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Greeted potential tenants and provided information about the property.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Consultant
Silver Oaks
Tampa, FL
12.2019 - 02.2024
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Checked rental eligibility by following company's verification process.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted tours of available apartments, highlighting features and amenities.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of prospective renters, applications and leases.
Education
College Prep
Ridge Community High School
Davenport, FL06-2014
Skills
- Collection Actions
- Lease Agreements
- Reporting and Correspondence
- Customer Service
Timeline
Leasing Consultant
Mercy Housing Management Group/Reynoldstown
01.2020 - 02.2024
Leasing Consultant
Silver Oaks
12.2019 - 02.2024
College Prep
Ridge Community High School
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