Radha Bishunke
Carelon Medical Benefits Management
Plainfield,IL
1
Certification
5
years of professional experience
Business Analyst with 5+ years of experience supporting enterprise technology initiatives across healthcare and supply chain domains. Strong background in SDLC, including both Waterfall and Agile/Scrum methodologies. Skilled in requirements gathering, process analysis, documentation, user story creation, and cross-functional collaboration. Adept at bridging the gap between business needs and technical solutions, improving processes, and supporting successful project delivery. Recognized for excellent communication, stakeholder engagement, and the ability to thrive in fast-paced environments.
Work History
Business Analyst
1 Year 9 Months- Served as a liaison between business stakeholders and technical teams to support system development and enhancements.
- Participated in requirement-gathering sessions, development meetings, and analysis workshops.
- Translated business requirements into functional and system requirements in collaboration with architects and developers.
- Conducted As-Is / To-Be analysis, gap analysis, and process mapping to identify improvement opportunities.
- Created user stories, acceptance criteria, and supporting documentation.
- Worked with preauthorization application called Imasis, supporting planning, design, and database implementation activities.
- Developed technical documentation, training materials, and facilitated training sessions for end users.
- Coordinated with onsite teams to analyze, develop, test, and document system changes.
- Supported internal control design and implementation efforts.
- Performed backend business logic review and data analysis.
- Designed project documentation templates aligned with Agile SDLC.
- Conducted competitive, comparative, and data analysis to support decision-making.
- Created use cases and process flows using MS Visio.
- Led project kickoff meetings, clarified roles, deliverables, and timelines.
- Collaborated with QA teams to analyze test results, identify defects, and recommend corrective actions.
- Used Jira for epics, user stories, and defect tracking; used Confluence for documentation.
- Updated requirements based on user feedback and evolving application functionality.
- Participated in project planning, timeline development, and resource coordination.
Business Analyst
3 Years 3 Months- Partnered with business teams and customers to define new initiatives and determine data needs to meet project goals.
- Created detailed user stories and acceptance criteria for development teams.
- Collaborated closely with technical teams to ensure clear understanding of business processes and application functionality.
- Documented business requirements with sufficient detail for customer review and sign-off.
- Supported design and testing activities, ensuring practical and efficient approaches.
- Utilized MS Office tools for documentation, presentations, and communication; used SharePoint for document storage.
- Worked with cross-functional business development teams to support project execution.
- Produced deliverables across the SDLC, including process flows, mockups, and wireframes.
- Maintained version control of documents throughout the requirements lifecycle.
- Provided regular test reports and performed UAT sessions as needed.
- Delivered post-implementation support and maintenance.
- Collaborated with stakeholders, SMEs, and business users to resolve challenges and validate requirements.
- Reviewed and validated defects raised by QA/business teams and coordinated resolutions.
- Participated in sprint planning to estimate story points and effort.
- Supported backlog grooming and presented sprint-ready items to the Scrum Master and squad.
- Managed and updated the Jira Agile board to track story and defect progress.
Education
Bachelor of Science - Business Management
Skills
Jira
Confluence
SQL (Basic)
MS Office Suite (Excel
PowerPoint
Project
Word
Outlook
Visio)
Requirements Gathering & Documentation
User Stories & Acceptance Criteria
Gap Analysis
Process Mapping
UAT Testing
QA Collaboration
Stakeholder Management
Agile & Waterfall Methodologies
Certification
- Business Analyst Certificate
- Scrum Master Certificate
ADDITIONAL HIGHLIGHTS
- Strong interpersonal and communication skills across email, phone, IM, and virtual meetings.
- Experienced in working with offshore teams and cross-functional groups.
- Flexible, innovative, and effective in fast-paced, time-sensitive environments.
Timeline
Business Analyst
Carelon Medical Benefits Management
08.2024 - 05.2026Read More
Business Analyst
Levy Restaurants
03.2021 - 06.2024Read More
University of Illinois At Chicago
Bachelor of Science from Business Management
Read More