Radha Mukkoti

• Achievements
• Over $200K reduction in annual product licenses and tools fees YoY.
• 80% improvement in Revenue Management System performance by designing and implementing enhanced architecture.
• 30% improvement in systems performance by enforcing development coding standards, testing, and code review practices.
• Achieved 40% improvement on Diagnosis Coding services success rate within 1st month of ICD10 Excludes automation.
• Turned around the ICD10 Excludes 1 & 2 automation project.
• Turned around and delivered complex Patient Episode IQ solution to production in 4 weeks using latest Technology solutions and business started getting Revenue immediately.
• 20% improvement to process diagnosis coding submissions than before.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Responsibilities
• Technology strategy and execution
• Oversee the technical development of solutions and applications that provide ROI of over $24M.
• Efficiently manage project timelines by developing and implementing robust scheduling strategies,
• closely monitoring progress, and proactively addressing any deviations to ensure timely and successful project completion.
• Monitor security vulnerabilities and implement best practices to maintain security standards.
• Develop a strategy to emphasize speed and efficiency in implementation to align with business goals.
• Post Merger Acquisition integration.Technology operations
• Integrate systems across various platforms ensuring cohesive and effective ecosystem.
• Collaborate cross functional teams to streamline data flows and improve operational efficiency.
• Implement best practices for data security and compliance in integrated systems.
• Drive the integration of innovative solutions like AI, RPA, Data Analytics into product offerings. Emphasis on UI/UX
• Continuously gather feedback, UI testing and iterate on solutions to enhance user experience.
• Create a culture of exceeding user expectations through innovative features.
• Customer Service
• Collaborate closely with customer teams to ensure prompt resolution of technology related issues.
• Maintain strong relationship with business stakeholders gathering insights or continuous improvement.
• Application Management
• Work with leaders across the organization to identify the priorities ensuring organizational priorities are met.
• Maintain effective relationship with vendors and ensure to attain relevant IT SLA and Organizational objectives.
• Monitor technology trends and opportunities, recommending innovative solutions to stay ahead in the industry.
• Financial Oversight
• Develop and manage the technology budget ensuring cost-efficiency and strong return on investment.
• Annual Planning.
• System Maintenance and upgrades
• Identify the need for upgrades, configurations, new systems and report to leadership.
• Team Leadership and development
• Provide leadership guidance and mentorship to experienced developers and data engineers, data analysts, business analysts, and managers, including recruitment, training, and performance evaluations.
• Foster a collaborative and innovative work environment, empowering team members to excel.
• Build and cultivate strong software engineering processes to deliver scalable, high-performance, high-quality business systems.
• Set clear goals and KPIs, ensuring teams alignment with company objectives.
• Infrastructure and security
• Work closely with Infrastructure and security teams to safeguard sensitive data and privacy.

ACHIEVEMENTS

• Delivered a disruptive digital innovation in door manufacturing industry by adding smart door technology during the manufacturing process aimed at creating a seamless and integrated customer experience. Includes maintaining firmware, IoT device, development and support of iOS and Android mobile apps and related data analytics.
• Within 8 weeks successfully delivered company’s first end-to-end e-commerce digital solution featuring streamlined customer experience for custom door manufacturing orders (from online customer order to manufacturing complete).
• Achieved 50% increase in new Digital channel revenue in 2020. Ranked #1 in % YoY Growth and #3 in Net Growth in overall company.
• 60% faster sales fulfillment by creating automated web solution to deliver the fully configured product to customer within 10 business days from the time of order. (80% improvement in customer satisfaction compared to manual order process)
• Achieved a 68% cost reduction by developing a matrix data solution for a complex manufacturing facility machinery automation process within 4 weeks.
• Reduced 83% of resource time in manual processes by developing an automated data solution for GBS team. Data integrity accuracy increased 98% compared to manual processes.
• Conducted in-depth analysis on Operations/Sales/Marketing data and provided optimized solution to improve ROI by 25%.
• Improved performance in customer SLAs adherence to 99% by delivering on sustaining innovations.

RESPONSIBILITIES

• Partner with executive leadership to create Masonite’s enterprise digital innovation vision.
• Team with departmental leadership to create digital program’s multi-year roadmap and cross functional implementation plan spanning various digital platforms.
• Lead Enterprise Digital Architecture for Product, Software, and Service using microservice solutions.
• Agile and Rapid Development evangelist to build scalable and robust technical solutions that facilitate accelerated business growth and customer satisfaction.
• Lead Enterprise Integration Strategy and Data Driven Solutions.
• Develop matrix algorithms for product compatibility and configurations.
• Provide continuous process and services improvement initiatives to support high availability.
• Working with business leaders to identify the gaps in organization to introduce Blockchain Technology solution and augmented analytics for organizational growth.
• Active member of Company’s US DEI Council to promote Masonite’s ESG values.

Worked in several Technology solutions for multiple State departments (Health, Economic Opportunity, Environmental, Financial)

• Improved client satisfaction by providing tailored engineering solutions for their specific needs.
• Streamlined project timelines through efficient resource allocation and clear communication among team members.
• Reduced costs for clients by identifying and implementing more efficient processes and technologies.
• Developed innovative engineering strategies, resulting in increased productivity and profitability for the company.
• Collaborated with multidisciplinary teams to develop comprehensive solutions for complex projects.
• Optimized systems performance by troubleshooting issues and advising on best practices for maintenance and upgrades.
• Mentored junior engineers, fostering professional growth and improving team dynamics.
• Assisted clients in adhering to regulatory standards, ensuring compliance with all applicable laws and guidelines.