Radha Potharaju

Digital Transformation & Innovation

• Pioneered the concept of white-labeled, component-based architecture at CVS Health, introducing reusable components at scale—led the development of 30+ modular UI elements to accelerate delivery across internal and client-facing platforms using Design Tokens & Design Systems.
• Invented and launched the Client SDK and SDK Portal, enabling dual-mode UI and API-based integration for client platforms, significantly reducing partner onboarding time.
• Spearheaded the development and launch of multiple native and hybrid mobile applications for Caremark,Specialty, and Omnicare, serving millions of users.
• Delivered Caremark’s first fully in-house mobile website within a compressed 3-month timeline, setting the foundation for mobile-first experiences.
• Championed enterprise-wide adoption of Angular and modern web frameworks, improving scalability, maintainability, and developer productivity.
• Drove modernization of legacy platforms, transitioning from IBM Portal to scalable Node.js and microservices-based architecture.
• Designed and implemented AI-powered reference architectures to support strategic goals in personalization, automation, and member engagement.
• Led end-to-end delivery of high-impact digital features including Plan Summary, Check Drug Cost, Priori Authorization, Pharmacy Locator, Claims Submission, Login/Registration and other related Caremark functionalities optimizing Caremark’s digital value chain.
• Collaborated with clients such as Anthem, BCBS, Centene, WellCare, Aetna, and Sharecare, delivering branded digital solutions through Client SDKs and ensuring seamless integration.
• Supported Multiple Success Welcome Seasons for Caremark PBM.

Operational Excellence & Team Leadership

• Managed 100+ cross-functional engineers spanning front-end, back-end, mobile, platform, and vendor-led RunOps, driving execution at scale with agile precision.
• Established cross-vendor RunOps execution models, improving SLA adherence, streamlining communication, and optimizing global resource allocation.
• Represented CVS Health in client-facing engagements, traveling on-site to build technical trust, align on roadmaps, and solve integration challenges in real-time.
• Built strategic alliances across Product, UX, Security, and Infrastructure teams, ensuring secure, scalable, and performant delivery across platforms.
• Mentored technical leaders and architects, fostering a culture of accountability, ownership, and continuous innovation.
• Led governance and delivery models that enabled consistent execution across multiple workstreams while maintaining architectural integrity and business alignment.

Enterprise Technology & Platform Engineering

• Developed reference applications powered by AI bots, automating business processes and delivering innovative solutions.
• Enabled the Architecture and Development of CVS Super App using Pulse Design Systems, Native iOS development and CVS intelligence framework.
• Drove cross-organizational collaboration to adopt new technologies and platform initiatives.
• Contributed to enterprise-wide architectural solutions, ensuring seamless integration and interoperability across business units.

As a technology leader at Walgreens Digital, I championed Component-Based Development (CBD) to overhaul legacy systems and unify the organization’s digital ecosystem. Collaborating closely with CTO (Abhi Dhar) and VP of Digital Health (Adam Pellegrini), this strategy enabled scalable, reusable solutions that accelerated product delivery and enhanced customer experiences across platforms.

Unified CBD Framework Implementation

• Spearheaded a company-wide CBD framework that reduced redundant codebases by 25%, enabling cross-platform reuse of components (e.g., authentication modules, UI widgets etc) and cutting feature development cycles by 15%.
• Established a centralized component library adopted by 15+ product teams, standardizing development practices and fostering collaboration between engineering, design, and product stakeholders.

Customer-Centric Product Innovation

• Health Cards & Personalized Dashboards: Built dynamic, reusable components to unify vaccination records, prescription management, and telehealth access, driving 25% higher user engagement and 5M+ active monthly users.
• Omnichannel Integration: Leveraged CBD to synchronize e-commerce, mobile apps, and in-store kiosks, enabling real-time inventory updates and personalized promotions that boosted digital sales by 18%.
• Photo Kiosk Modernization: Redesigned 9,000+ in-store kiosks using modular components, allowing rapid feature updates and seamless integration with Walgreens’ mobile app.

Strategic Collaboration & Scalability

• Partnered with CTO to align CBD adoption with enterprise cloud migration goals, ensuring components were cloud-native and DevOps-ready.
• Supported VP, digital health initiatives by creating interoperable components for wearable device integration (Fitbit) and AI-driven health recommendations.