RADHA RITA PERSAUD

A shift lead for the Walgreens corporation for the store for the operating the daily operations for the store cash handling customer complaints, inventory scheduling also a tech in the pharmacy department for a year

• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Completed store opening and closing procedures and balanced tills.
• Trained and mentored new employees to maximize team performance.
• Enhanced customer satisfaction through effective conflict resolution and prompt service.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.

• Receive prescriptions and check their validity
• Process prescriptions electronically and ensure all information is complete and accurate
• Stocking and pricing of medications in inventory
• Sterilize surfaces and equipment and prepare the pharmacy for opening
• Greet customers and answer questions regarding insurance for medication

• Filling secondary insurance claims, electronic claims, Paper claims, Correspondence, Remittance
• Creating insurance profile, Verified
• Assisting Office mangers with issues, Employee payroll, Handle billing issues
• Pretreatment estimates for Treatment
• Treatment planning for patients next visits
• Administer patient registration
• Schedule and confirm patient appointments, Cash handling
• Coordinators also answered incoming calls and provide superior patient relations

• Manage 30 employees, conduct audits on employees at the call center
• Demonstrated record of achievement management and responsibility
• Ability to delegate a positive and confident personality blended with a strong work ethic
• Data entry for patient information and accuracy for patient demographics, reviewed update insurance information
• Multitasking with patient scheduling changes, emergency and direction to all office locations
• Provide customer service to all call coming in to the call center to other departments