Efficiently and quickly prepared drinks, recipe specific, with menial errors
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Fostered a positive team environment in stressful situations
Maintained registers and worked simultaneously with tea makers, supporting the team where necessary
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Shift Lead, Cashier
Carmen's Italian Ice
Gaithersburg, MD
01.2022 - Current
Apply both collaboration skills as well as patience when handing both customers and difficult materials
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Focusing on customer communication, understanding their words and providing useful, friendly responses.
Established positive rapport with customers and staff members alike through strong communication skills.
Shift Lead, Cashier
Tutti-Frutti
01.2022 - 01.2023
Efficiently handled POS technologies to ensure a smooth customer experience
Completed store opening and closing procedures and balanced tills.
Welcomed customers and helped determine their needs.
Trained new employees and delegated daily tasks and responsibilities.
Active listening and adaptability to accommodate a variety of consumers of all ages.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Helped store management meet standards of service and quality in daily operations.
Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Education
Double Bachelor's Degree - Criminology, Criminal Justice & Studio Art
The University of Maryland
College Park, MD
05.2024
Graduate in The Indian Classical Arts - Bharatnatyam
Natyabhoomi School of Dance
Potomac, MD
06.2021
High School Diploma -
Poolesville HS
Poolesville, MD
06.2021
Skills
Technology:
R-Studio
ISPSS
POS Systems Operation
Customer Service:
Cash Handling
New Hire Training
Retail Management
Art:
Adobe Studio
Metalwork
Acrylic painting
Procreate
University Related Projects
TerpWushu, University of Maryland, 2022 to Current
Competed in the 2023 Annual Wushu Competition at UMD
Placed 2nd in the Beginner Female Changquan during the 25th Annual Collegiate WUSHU Competition at UCLA
Vale La Pena, University of Maryland Art Exhibition
Organized and led an art exhibition showcasing class artwork, coordinating logistics and curating pieces for display
Dedicated the semester to creating a detailed piece demonstrating perseverance and artistic growth, making it truly worth the pain
Personal Projects
Children's Storybook Illustrator, ISKCON of DC 01/2023 to Current
Utilize Procreate to create an appealing storyline based o the authors description, Work with my religious community to create an accessible and engaging story book for ages 3
Timeline
Barista, Tea Maker, Cashier, Shift Lead
KungFu Tea
10.2022 - Current
Shift Lead, Cashier
Carmen's Italian Ice
01.2022 - Current
Shift Lead, Cashier
Tutti-Frutti
01.2022 - 01.2023
Double Bachelor's Degree - Criminology, Criminal Justice & Studio Art
The University of Maryland
Graduate in The Indian Classical Arts - Bharatnatyam