Radhames Raposo
Global Business Transformation Solutions, LLC (GBTS)
ORLANDO,FL
1
Language
16
years of professional experience
Proactive professional with expertise in document management and customer service. Known for exceptional attention to detail and the ability to enhance team collaboration. Ready to leverage these skills to drive operational efficiency and improve client satisfaction.
Work History
Service Specialist
2 Years 3 Months- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Collaborated with cross-functional teams to streamline service processes and enhance client satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Trained new team members on service protocols and best practices, fostering a collaborative environment.
Document Control Specialist
13 Years 10 Months- Developed and implemented document control processes to enhance compliance and consistency across projects.
- Ensured accuracy of documentation through routine audits and quality checks, minimizing errors in critical data.
- Coordinated cross-departmental communication regarding document updates and revisions, fostering collaboration among teams.
- Trained staff on document management systems, improving user proficiency and streamlining workflows.
Education
No Degree - Drafting
Skills
Document management
Color document scanning
Document analysis
Data extraction
Languages
Spanish
Full Professional
Timeline
Service Specialist
Global Business Transformation Solutions, LLC (GBTS)
04.2024 - 07.2026Read More
Document Control Specialist
Canon Business Process Services
06.2010 - 04.2024Read More
Uiversida Nacional Pedro Henriquez Urena (UNPHU)
No Degree from Drafting
Read More