Summary
Overview
Work History
Skills
Honors And Awards
Key Benchmarks
Timeline
Generic

RADHIKA KRISHNAN

Monmouth Junction,NJ

Summary

Multifaceted product/program manager and technical professional with track record of innovation and success Professional has solid history of effective information technology management, full life cycle product & project management, business intelligence, software engineering, and management; comprehensive knowledge and success in quality assurance/agile methodologies. Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools while facing a high-pressured dynamic environment with ever evolving priority changes. Results-driven Product Specialist showcasing comprehensive background in product management and tactical market planning. Leveraged knowledge of customer needs to effectively manage and enhance product offerings while delivering innovative solutions. Demonstrated ability to build productive relationships, resolve complex issues and win customer loyalty. Strong history of successful project coordination, team leadership, and inventory management.

Overview

17
17
years of professional experience

Work History

Product Management

Verizon WIRELESS
NJ
02.2023 - Current
  • Currently managing the Turing initiatives for ‘Fast Pass to Resolution’ which includes Lead Management AI initiatives and AI driven Multilingual platform for VZ
  • Managing E2E lifecycle of the journey data product by defining objectives, strategy, roadmaps & delivery
  • Working on creation of a customer experience score that measures real time customer satisfaction via AI models
  • Managing the comms platform product to create a centralized system for communication, data storage & message execution
  • Manage and deliver all NBx & Foundational product initiatives
  • Leading a cross-functional team of 100+ stakeholders
  • Skilled in Agile methodologies and stakeholder management
  • Collaborated with Design, Architecture, AID and other technical teams to define product requirements and deliver the same
  • Created roadmaps across multiple product areas teams - one source of truth
  • Defined KPI’s across products, communicated and tracked
  • Contributed to development of product showcase and decks for effective storytelling to stakeholders
  • Product Delivery Management of NBx, foundational products from roadmap to delivery of features
  • Status reporting to executives on project progress and benefit analysis
  • Collaborated with cross-functional teams such as design, product management, marketing, engineering. to develop prototypes and iterate on designs quickly.
  • Documented processes related to product management activities such as requirements gathering, design reviews.
  • Collaborated with internal teams including creative design, product management and public relations on event initiatives.
  • Worked closely with other teams such as DevOps, QA, and Product Management during sprint planning sessions.
  • Implemented process improvements that increased efficiency of the product management team by 25%.

Manager-Program/Project Mgmt.

Verizon WIRELESS
NJ
05.2019 - 02.2023
  • Delivered multiple Promo offers across all 3 Verizon Business units – Wireline (FIOS) Wireless and 5G Home
  • Launched Promotions for Amazon products in the 5G Home space
  • Successfully launched Marvel Avengers Gaming and Pokémon Promo in record time
  • Launched FIOS lead offer promo that included new vendor collaboration with Hulu in record time of 6 weeks enabling speed to market adding incremental revenue of 20M for 2020
  • Successfully launched Cross Carrier Universal ID/Zenkey - a single sign on experience that uses VZ Network authentication and removes the need of passwords
  • Launched Zenkey with My FIOS integration, Launched Zenkey integration with MVO
  • Successfully managed Verizon Pay It Forward Live entertainment series to support small businesses through the COVID-19 crisis contributing to 27M views
  • Managed multiple COVID-19 related projects related to sports package change
  • Successfully managed the launch of HBO MAX - a time sensitive project to meet the contractual obligation
  • Led a cross-functional team of 40+ stakeholders
  • Enabled to help structure the launch pad process for the Go to Market, Go to Channel and Content leads to enable for more visibility into the projects for all cross functional teams
  • Improved the existing process by leading the implementation of a dashboard for offer and call volume metrics during content negotiations
  • Directed and help team members with JIRA templates/dashboards for IT metrics tracking for cross functional teams
  • Led the promo teams on solving difficult, contentious problems such as tax reporting with the various billing systems
  • Implemented and successfully adapted automation with Smartsheets as a PMO standardized tool to improve project management process in speed and visibility
  • Received recognitions for key product launches - Pay it Forward, Hulu Promo, Program Continuity

POS - QA Tech Manager/Lead

Verizon WIRELESS
NJ
11.2012 - 05.2019
  • Interfaced with several stakeholders to launch and direct projects, business development, and process improvement initiatives
  • Provided leadership in Quality Assurance role with Verizon’s vision and business strategy by integrating organizational processes with the appropriate technologies
  • Managed teams working in projects of medium to large complexity under tight deadlines ensuring that productivity was maximized and professional development was promoted
  • Provided quality assurance leadership for the IT – Point of Sale portfolio releases initiatives
  • Implemented and standardized QA Best Practices that led to effective and timely completion of projects
  • Established key process indicators (KPI’s) and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems
  • Tracked and reported quality metrics for the department in a clear and concise manner to senior management to use for performance reviews and bonus recommendations
  • Successfully implemented JIRA as the process tracking tool, migrating from Quality Centre
  • Provided User Management and support for local and offshore users, manage system access across groups to ensure compliance, and maintain best practices
  • Managed and administer JIRA add-ons, plugins, and extensions
  • Performed daily/weekly status reports within the team to show the progress

MCS - Sr. QA Analyst

Verizon WIRELESS
NJ
10.2007 - 11.2012
  • Served as a QA analyst testing requirements and delivering to program specifications
  • Implemented software and tested applications with cross functional teams
  • Managed teams of 5 to 12, monitored progress and communicated progress/risk to upper management
  • Created technical designs and impact assessments documents and reviewed systems architecture to ensure coverage and minimize redundancy using Object Oriented Analysis and Design methods

Skills

  • End to End Management
  • Product management
  • Stakeholder management
  • Agile methodologies
  • KPI development
  • Agile/DevOps Methodologies
  • Effective Communication
  • Effective Problem-Solving Skills
  • Leading cross functional teams
  • Resolving conflicts and Risk Mitigation
  • Requirements Gathering & Analysis
  • Agile Methodologies
  • Testing/QA/Rollout/Support
  • Database/Back-end Validations
  • System Migrations/Integrations
  • Enterprise-wide Implementations
  • Cross-Functional Leading
  • Team Building & Mentoring
  • Business Intelligence
  • Business & IT Planning
  • Process Simplification
  • Stakeholdering
  • Testing Tools - Selenium IDE/RC/WebDriver/GRID
  • Quick Test Pro (QTP)
  • Cucumber
  • SOAP UI
  • JAVA
  • VB Script
  • Java Script
  • HTML
  • XML
  • Eclipse
  • SQL Developer
  • Junit
  • TestNG
  • Data Driven Framework
  • XPath
  • Fire path
  • Firebug
  • Agile-Scrum
  • Sprint Alignment
  • Waterfall
  • JIRA
  • Quality Center (QC)
  • SQL Server
  • Oracle
  • MySQL
  • MongoDB
  • User experience design
  • Process improvement
  • Cross-functional collaboration
  • Communication strategy
  • Quality assurance
  • Project delivery
  • Customer satisfaction
  • Investigational product management
  • Product management proficiency
  • Digital product management
  • Team leadership
  • Market analysis
  • Risk assessment
  • Product management collaboration
  • Product management and pricing
  • Technical product management
  • Quality management systems

Honors And Awards

  • Won 18 Recognition awards
  • Outstanding personal and team commitment to Verizon
  • Going Above and Beyond and commitment to Verizon’s Core values

Key Benchmarks

  • Highly motivated professional who is driven to succeed, and who has the ability to manage large-scale, complex projects.
  • Someone who approaches challenges with a ‘can-do’ attitude, not fazed by multiple projects.
  • Long track record of producing quality results in high pressure situations.
  • Acting as a mediator between team members and with external stakeholders when conflicts arise.
  • Providing direction and support to project teams and individuals.
  • Managing conflict resolutions appropriately while ensuring quality output.
  • Managed and delivered complex products for AI-Turing initiatives & the journey data product.
  • Delivered business-critical programs in 2020, such as Zenkey integration with MyFios, the My Verizon App, the various Pay It Forward Live initiatives that were rolled out with extremely short lead times, and multiple short-fuse value prop promos.
  • Incorporated Agile and Waterfall methodologies into testing, project management and engineering processes.
  • Managed projects that support 140M+ transactions while leading multiple geographically cross-functional teams globally.
  • Played essential role in the Point Of Sale suite of Applications encompassing 7,000+ scenarios and 5,100+ defects.
  • Served as a Quality Assurance lead for large Framework and Migration projects: SAP Migration, ATG Migration, Salesforce, AWS Migration using Manual and Automation scripts.
  • Provided monthly technical leadership for over 40 projects and 75+ resources nationally and globally.
  • Coached team of intelligent enthusiastic professionals responsible for the Verizon IT Sales and Service application portfolio delivering successful projects that focused on customer experience, revenue growth and cost savings.

Timeline

Product Management

Verizon WIRELESS
02.2023 - Current

Manager-Program/Project Mgmt.

Verizon WIRELESS
05.2019 - 02.2023

POS - QA Tech Manager/Lead

Verizon WIRELESS
11.2012 - 05.2019

MCS - Sr. QA Analyst

Verizon WIRELESS
10.2007 - 11.2012

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RADHIKA KRISHNAN