Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Hi, I’m

Radhika P

Fort Mill,SC

Summary

Accomplished professional with 12+ years of experience in procurement,network engineering, warranty services, and banking. Strong in strategic planning, team leadership, and process optimization. Focused on delivering exceptional results and driving business growth. Seeking a Procurement role in IT and non-IT procurement to utilize expertise while prioritizing family responsibilities. Willing to obtain Lean Six Sigma certification for skill enhancement. Committed to ongoing professional development to stay updated with industry best practices. Proven track record in cost-saving opportunities and optimizing procurement processes. Eager to apply transferable skills in a new field for impactful results.

Overview

24
years of professional experience
1
Certification

Work History

Glenmark, Monroe

Procurement Analyst
07.2021 - Current

Job overview

  • Support analytical and SAP related requirements for purchasing and procurement
  • Source materials from manufacturers and suppliers, including creating RFQs, negotiating quotes
  • Create and maintain SAP- based Purchase Order (PO) and ensure accurate documentation of approval and quotes
  • Prepare Weekly, Monthly and Yearly Management Information System (MIS) reports to review profitability and track key performance indicators
  • Achieved 15 % savings as reported in the MIS report, through process improvement and optimization
  • Generate customized reports in SAP to track order delivery, price comparison, inventory evaluation, and other key metrics
  • Collaborated with end-users, warehouse and finance to optimize purchasing processes and achieve significant cost savings
  • Implemented process improvements to ensure timely closure of purchase orders, resulting in improved vendor relationships and negotiating discounts
  • Developed and maintain strong relationships with suppliers, resulting in improved delivery times, quality, and cost savings
  • Collaborated with Quality team for vendor qualification, coded material in SAP and scheduling vendor site audits
  • Worked closely with vendor to obtain manufacturing site details, material Certificate of Analysis (CoA), and other required documentation
  • Conducted team requirement sessions to identify and address project needs
  • Implemented inventory strategies to optimize stock levels and minimize waste
  • Assist with sourcing and procurement of Capital Expenditure (CAPEX) based on plant level guidelines
  • Drove any inventory strategies: markdowns, re-orders, pull forward, push out, on hold, etc.
  • Serve as a primary point of contact for vendors during the RFP process, ensuring timely and accurate communication
  • Developed and maintained metrics to support vendor selection including Delivery performance, price competitiveness, supplier reliability, and other relevant metrics
  • Trained team members on continuous process improvement methodologies and best practices
  • Created visual presentations to communicate complex procurement concepts to technical and non-technical stakeholders
  • Managed contract negotiations, ensuring compliance with company policies and procedure
  • Prepared report to summarize contract negotiation status and provided comparative analysis for informed decision making
  • Conducted warehouse audit to identify areas for improvement and ensure compliance with regulatory requirements
  • Successfully rectified warehouse audit findings and implemented corrective actions to ensure compliance with regulatory resulting in a successful FDA Audit
  • Provide project support for closing CAPA/SCAPA investigations Phase III by collaborating with Quality Compliance, Investigation and Quality System team and ensuring continuous follow-up
  • Supported Special project as requested by the department director for Material system Audit and shared documentation and supporting documents at the closing meeting
  • Utilized advanced data analytics tools to gain insights into procurement trends and inform decision-making processes.
  • Analyzed supplier performance for better contract negotiations and long-term partnerships.
  • Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
  • Negotiated contracts with suppliers, securing favorable terms and conditions for the organization.
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Promoted a culture of continuous learning among team members, offering training/development opportunities to enhance individual skill sets and support overall team performance.
  • Conducted thorough spend analysis to identify areas for cost reduction and process improvement.
  • Managed supplier selection process, ensuring optimal quality, pricing, and delivery terms were met.
  • Optimized sourcing strategies by identifying alternative suppliers offering competitive pricing or higher-quality products services.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Enhanced supplier relationships to 20%, resulting in improved service levels by and reduced lead times.
  • Coordinated with finance and accounting teams to ensure accurate budgeting and forecasting for procurement activities.

UPS, Kentucky

Network Engineer
08.2020 - 07.2021

Job overview

  • Support two separate infrastructures within UPS: one being Application Certification and Second being Wireless LAN team with multiple projects including24 X7 support every7th Week
  • Certify applications based on data review that will be implemented within UPS infrastructure
  • Generate data for performance testing of the application and provide feedback analysis based on the CA Performance Center report
  • Work with Application team to understand the application flow and the scope of application from the network perspective, in addition with sharing the testing requirements and data required for modeling the traffic
  • Review task list data which the application team has provided for testing
  • Setup testing environment for the Application certification for on prime and SaaS application
  • Attend testing calls to capture data using the Steel Central Transaction Analyzer tool based on the functions listed in the task list
  • Review capture from Steel Central Transaction Analyzer, model traffic using the Riverbed Modeler tool and analyze the site bandwidth on CA Network Flow Analysis tool
  • Provide technical analysis on data capture to determine deployment of the application
  • Attend support meetings to discuss my observations with the application team in the event when the data is not as per the information provided by the application team
  • Make recommendation to the application team on how the application van be more efficient from network perspective and have the application move to a different COS (Class of Service) based on the application criticality
  • Provide recommendation to the Application team if any sites need circuit upgrade for implementation of the new application
  • Issue final Report with all the findings and relevant feedback and recommendations
  • Create and maintain SOPs/ Templates to discuss with team members for implementation on share point for future reference
  • Train interns on Application certification/ WLAN process and demonstrates working of the tools and device configuration
  • Attend weekly team meeting for both Application and WLAN teams to report and discuss any issues/ impediments faced in regards to day to day work
  • Configure Lantonix, Premier Wave and HP Laser Jet devices to bring them on UPS network
  • Trouble shoot any issue reported by TSG (Technical Service Group) for Lantonix, Premier Wave or HP Laser Jet devices
  • Create and maintain monthly reports for all devices configured for WLAN team
  • Work with TSG to create building infrastructure layout for Access points using iBwave tool for WTR (Wireless Technology Refresh) project
  • Review site designs submitted by vendor and updated the share point portal with my analysis for the WLAN team
  • Design site in iBwave for WTR projects and review with the site SPOC and the project team in case the site has additional requirements
  • Collect and review information from the local TSG for the current placement of AP’s and building dimensions to ensure that I implement the design in the iBwave tool to accommodate2.4 GHz and5 GHz coverage
  • Join daily conference call with support teams to discuss and assist in project planning and site deployment (International/Domestic) WTR projects
  • Create and maintain Service Management Center dashboard for the WLAN team

Lowe’s, Mooresville, NC

Sr. Network Engineer
08.2019 - 12.2019

Job overview

  • Configure router4321/4331, switches2960, services and maintain LAN/WAN network equipment
  • Maintain high availability connectivity between branch offices and extranet mitigating loss redundancy situations
  • Configure and fix Palo alto Security and NAT policies
  • Monitor network activities to quickly detect and resolve operational and security issues and confirm configuration in Palo Alto firewall
  • Maintaining network data center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments
  • Troubleshoot network-related service issues including outages, anomalous behavior, and slow response class of problems
  • Working on IP Fabrication Network Migration project at Bloomberg Offices in NYC Area in a multi vendor network environment, migrating from traditional core/Dist./access design to a spine/leaf network architecture with no disruption to service
  • Assisting, Network Engineering team in planning, testing, implementing and post implementation checks adhering to industry standard Change and Incident Management principles
  • Troubleshooting BGP and protocol related issues in the Spine/Leaf network and perform packet capture as necessary
  • Configuring and engineering Spine and Leaf Nexus, Arista switches (7k,9k)
  • Document and update procedures for successful network migration, work with operations team to identify and troubleshoot issues post migration
  • Design and document the network architecture diagrams in Microsoft Visio pre-post migration
  • Perform troubleshooting post migration along with operations team after business hours/weekend as necessary
  • Provide technical analysis in data network planning, engineering, and design
  • Participate in surveys and testing pre migration with cabling and racking teams
  • Preforming cutover procedures (capture live configuration, capture mac ip, verification files, Boot flash new image, Updated license, upload config, reboot etc.) on Spine/Leaf
  • Analyze firewall logs and come up with logic for new policies for corporate user/server traffic on Palo Alto
  • Performing firewall log parsing (Splunk) and analysis on Bloomberg proprietary applications and building the [new] firewall policy on Palo Alto Panorama, then pushing the policy out across the enterprise

SABIC, Houston, TX

Sr. Network Security Engineer
04.2018 - 11.2018

Job overview

  • Configured and maintained rule sets in the firewalls and updated them on the daily basis
  • Participate in security audits against industry standards such as ISO
  • Knowledge of Cisco ASA firewall, VPN, GRE over IPsec tunnel configuration and Route-maps
  • Monitor and analyze clients network infrastructure to provide timely detection, identification of malicious intent such as intrusions, DoS attacks, Anomalous behavior, privileged account misuse
  • Extensive knowledge of and experience configuring and troubleshooting layer3 routing protocols (EIGRP, OSPF, RIP, BGP) and High Availability on Cisco devices
  • Develop and maintain support documentation including support guides, knowledge base articles for reference
  • Innovated with support of Palo Alto for remote and mobile users and for analyzing files for malware in a separate (cloud-based) process that does not impact stream processing
  • Reporting major task, plan of action, challenges faces for AMR region
  • Researched, designed and replaced Checkpoint firewall architecture with new next generation Palo Alto PA3000 and PA5000 appliances serving as firewalls and URL and application inspection
  • PRTG Network Monitoring tool for Device uptime, Storage Utilization, Outages, ConfigChange
  • Configured rules and maintaining Palo Alto Firewalls& Analysis of firewall logs using Panorama
  • Responsible for implementations and upgrades
  • Monitor, Analyze and respond to security incidents in the infrastructure
  • Investigate and resolve security issues found in the infrastructure according to the security standards and procedures
  • Successfully installed Palo Alto PA-3000/PA-5000 firewalls to protect Data Center and provided L3 support for routers/switches/firewalls
  • Configured and maintained IPSEC and SSL VPN’s on Palo Alto Firewalls and implemented Zone-Based Firewall and Security Rules on the Palo Alto Firewall
  • Actively search for potential security issues and security gaps that are beyond the ability of detection
  • Using security tools
  • Initiate and develop new mechanisms to addresses unidentified security holes & challenges
  • Provided tier3 support for Checkpoint and Cisco ASA Firewalls to support customers, Backup and restore of Checkpoint and Cisco ASA Firewall policies
  • Perform configuration updates for user access requests, connectivity requests and security policy change controls
  • Support & troubleshoot hardware issues, configuration policy issues
  • Monitoring Traffic and Connections in Checkpoint and ASA Firewall
  • Manage project task to migrate from Cisco ASA firewalls to Check Point firewalls
  • Configured and Troubleshooted site-to-site IPSEC VPN tunnels using Cisco ASA5540 for third-party connectivity
  • Managed all network and devices to include Cisco routers, switches, VPNs, SSL, Check point, Cisco PIX, Cisco ASA, Cisco FWSM as well as content delivery networks (CSS, Citrix NetScaler and F5 Big IP LTM and GTM1600 and3400 load balancers) enterprise environment
  • Designed and Implemented Cisco UCS pods in Nexus7000 and Cisco6500
  • Experience migrating Cisco6500 IOS to Cisco Nexus7K in the data center environment
  • Configured network services equipment Riverbed accelerators in compliance with security policy
  • Successfully installed Palo Alto PA-7050 firewalls to protect Data Center and provided L3 support for routers/switches/firewalls

Beechwood Cigars (USA)

Administrative Coordinator –Operations
11.2014 - 12.2017

Job overview

  • Managed all operations of a busy convenience including management of a staff of3 full-time and up to10 additional part-time staff members while delivering an exceptional environment and cafe experience for customers
  • Configure, install and maintain software and hardware for day-to-day operations
  • Managed inbound communication, such as phone calls, e-mails, and other correspondence with local and state government
  • Maintained payroll information by collecting and entering correct data in the system
  • Managed all department of the store - New Jersey Lottery, Western Union, Cigars and Convenience
  • Managed all required paperwork, records and prepared documentation (forms, reports, etc.) weekly and monthly
  • Created invoices and process daily transactions to correct accounts, reconciled and audited invoices and payments to department database and process daily cashier reports in a professional office setting
  • Planed, forecasted and achieved annual budget to support strategic goals and initiatives
  • Analyzed financial data and act to grow revenue and control cost
  • Communicated and executed company policies, procedures and programs
  • Dealt with multiple vendors for the best offer for the product sales and delivery
  • Attended routine audit for Health, Lottery and IRS inspection and always received clearance certificates for adhering rules and regulations as per the county and state law

Ingenico (Canada)

Warranty Service QA Operations Lead
04.2008 - 03.2009

Job overview

  • Utilized expertise in quality assurance to ensure seamless delivery of products from Warranty Center, adhering to Ingenico's stringent quality standards
  • Proven track record of troubleshooting POS terminals, resolving complex technical issues, and ensuring timely software upgrade/loading
  • Conducted thorough testing of Point of Sales terminals to guarantee optimal functionality and performance
  • Spearheaded a high-performing team of8, providing guidance and training to ensure efficient processing of warranty/change orders
  • Developed and implemented comprehensive training programs, enhancing team members' technical skills and knowledge
  • Fostered a collaborative environment, promoting open communication and encouraging teamwork
  • Strategically planned and organized workflow processes to ensure continuous production and timely deliverables
  • Collaborated with cross-functional teams, including technical and shipping departments, to guarantee seamless execution
  • Implemented process improvements, resulting in enhanced efficiency and productivity
  • Prepared detailed technical reports and documentation, ensuring accurate recording of all functions performed
  • Provided regular progress updates to project managers, identifying and addressing potential impediments
  • Utilized exceptional communication skills to resolve customer inquiries and technical issues via telephone, email, and in-person support
  • Demonstrated expertise in POS terminals, providing comprehensive product knowledge and troubleshooting guidance
  • Collaborated with internal stakeholders to resolve complex technical issues, ensuring timely and effective solutions
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Conceptualized and executed successful marketing campaigns, resulting in a 15% increase in sales
  • Developed and maintained strong relationships with customers, providing exceptional after-sales support and ensuring customer satisfaction
  • Recipient of the "Best Employee" award for outstanding performance in reducing RMA processing time and meeting SLAs

Centurion Bank of Punjab (India)

Customer Service and Relationship Manager
06.2001 - 01.2007

Job overview

  • Handled clients independently, generating INR3 million per annum
  • By selling investment products
  • Gathered customer financial goals, identifying and promoting HDFC products to meet their needs
  • Cross-sold bank products, leveraging sales opportunities with existing clients
  • Advised customers on investments based on market research and trend analysis
  • Addressed and resolved customer concerns, maintaining valued relationships
  • Managed branch operations, personnel, and expenses
  • Approved transactions, exercised administrative control, and ensured audit and compliance
  • Collected past-due loans, minimizing loan losses
  • Authorized overdraft facilities, ensured timely transfers, and managed fixed deposits
  • Provided technical support to branch employees
  • Installed, configured, and troubleshot hardware and software
  • Designed procedures for IT resource usage and tracked system performance
  • Provided quality service, understanding HDFC policies and federal/state regulations
  • Processed daily transactions, maintained accounts, and reviewed reports
  • Reconciled transactions, processed returned checks, and maintained customer records
  • Managed teams, providing guidance and training to ensure efficient processing
  • Developed and implemented comprehensive training programs, enhancing team members' technical skills
  • Fostered a collaborative environment, promoting open communication and encouraging teamwork
  • Opened new personal and business accounts and maintained bank compliance policies and procedures
  • Collected and reviewed all account documentation and adhered to proper compliance
  • Created blueprints for client investments and explained procedures and requirements to clients
  • - Promoted customized banking solutions based on customer needs
  • Organized marketing events for promoting and launching banking products and developing new business relations
  • - Liaised with Asset Management Companies for promoting their products
  • Kept up-to-date with the bank's products and procedures to fulfill job functions
  • Coordinated with head office for data and information sharing and branch resource requirements
  • Provided quality service to the bank's customers by professionally serving their needs
  • Performed daily bank duties by understanding and maintaining a thorough understanding of HDFC policies and procedures
  • Processed daily posting of debits and credits, including processing exceptions, return items, and periodic payments
  • Reviewed new account reports and documentation
  • Generated and reviewed maturing fixed deposits and sent maturity notice mailings
  • Maintained and reviewed deposit rate changes
  • Attended clearing houses, including exchanging checks and maintaining account balances in the clearing account
  • Arranged for borrowing or lending of funds for clearing houses
  • Processed all returned checks, collected return charges, and prepared appropriate customer notices
  • Reconciled daily settlements for debit and ATM transaction activity
  • Reviewed and maintained customer records, including ownership transfers and address changes
  • Reviewed daily reports related to account maintenance and service charging
  • Posted operations transactions, accounts payable, and journal entries
  • Processed accurate Western Union transactions by collecting identification and request documents
  • Independently processed all assigned tasks accurately and in a timely manner
  • Maintained effective communication and positive working relationships with supervisors and coworkers

Education

Humber College
Etobicoke, ON M9W 5L7, Canada

Post-Graduation from International Marketing
04.2009

University Overview

B.J.V.M. College
Vallabh Vidyanagar, Gujarat, India

Bachelor of Commerce from Advance Marketing Management
09.1999

University Overview

Skills

  • Problem-Solving and Critical Thinking
  • Time Management and Organization Adaptability and Flexibility
  • Emotional Intelligence and Empathy
  • Resilience and Stress Management
  • Continuous Learning and Professional Development
  • Strategic Planning and Execution
  • Project Management
  • Team Leadership and Collaboration
  • Communication and Presentation
  • Negotiation and Conflict Resolution
  • Attention to Detail and Quality Assurance

Certification

  • National Stock Exchange Certification in Financial Markets, Mumbai, India
  • Microsoft Certified Systems Engineer
  • E-Commerce Certified, Asset International, Gujarat, India

Affiliations

Affiliations
  • Swaminarayn Gokuldham NAR for Hi-tech Prosthetic Limbs Distribution, Jacket and & Cloth Distribution, Eye Check-up and many more

Timeline

Procurement Analyst
Glenmark, Monroe
07.2021 - Current
Network Engineer
UPS, Kentucky
08.2020 - 07.2021
Sr. Network Engineer
Lowe’s, Mooresville, NC
08.2019 - 12.2019
Sr. Network Security Engineer
SABIC, Houston, TX
04.2018 - 11.2018
Administrative Coordinator –Operations
Beechwood Cigars (USA)
11.2014 - 12.2017
Warranty Service QA Operations Lead
Ingenico (Canada)
04.2008 - 03.2009
Customer Service and Relationship Manager
Centurion Bank of Punjab (India)
06.2001 - 01.2007
Humber College
Post-Graduation from International Marketing
B.J.V.M. College
Bachelor of Commerce from Advance Marketing Management

Similar Profiles

CREATE PROFILE
Radhika P