Radhika Tilak
Elk Grove,USA
Summary
Results-oriented airline operations manager with 10+ years of experience in dynamic airport environments. Specializes in coordinating operations, ensuring compliance, and driving customer satisfaction through effective team leadership. Proven ability to enhance operational efficiency and implement strategic improvements. Committed to delivering superior travel experiences through data-driven decision-making and collaborative teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
American Airlines
San Francisco, USA
04.2023 - Current
- Lead airport teams to deliver safe, on-time operations in full compliance with FAA, DOT, TSA, and airport regulations.
- Mentor frontline staff, foster team cohesion, and elevate service performance through strategic coaching.
- Serve as a key liaison with internal and external stakeholders to maintain seamless customer experiences.
- Monitor and analyze operational metrics to drive performance aligned with corporate goals.
Airline Station Manager
Allegiant Air
Stockton, USA
10.2013 - 11.2022
- Directed all aspects of station operations, including customer service, baggage handling, and crew logistics.
- Ensured safety and security compliance through regular audits and implementation of corrective actions.
- Managed station budgets and implemented cost-saving initiatives that maintained service excellence.
- Utilized Power BI, Tableau, and IATA tools to analyze performance trends and guide strategic decisions.
- Created a collaborative and accountable culture, significantly reducing staff turnover and service issues.
Customer Service & Ground Operations Agent
Allegiant Air
04.2012 - 10.2013
- Delivered exceptional frontline service including ticketing, baggage handling, and boarding support.
- Operated airside equipment and performed airfield inspections in compliance with TSA/FAA protocols.
Behavioral Technician
Applied Behavioral Consultant, Inc.
Sacramento, USA
12.2011 - 09.2013
- Supported development programs for children and adolescents using applied behavior strategies.
- Maintained detailed records and ensured consistent progress aligned with individualized plans.
Education
University of Phoenix
SacramentoCosumnes River College
SacramentoSkills
- Station management in aviation
- Compliance with FAA/TSA/DOT regulations
- Crew and customer coordination
- Safety and operations management
- Leadership and development of staff
- Flight support services
- Client and vendor engagement
- Analytical skills in data tools
- Cost control strategies
Certification
- Ground Security Coordinator
- Complaint Resolution Official
Timeline
Customer Service Manager
American Airlines
04.2023 - Current
Airline Station Manager
Allegiant Air
10.2013 - 11.2022
Customer Service & Ground Operations Agent
Allegiant Air
04.2012 - 10.2013
Behavioral Technician
Applied Behavioral Consultant, Inc.
12.2011 - 09.2013
University of Phoenix
Cosumnes River College
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