RADHIKA VENKATACHALAM
Sachse
Summary
Dynamic Administrative Assistant with proven expertise at KairoStarX Inc, excelling in customer service and data entry. Recognized for enhancing team productivity and maintaining confidentiality. Adept at scheduling and documentation, with strong communication skills that foster positive relationships and streamline operations. Committed to delivering exceptional support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
KairoStarX Inc
06.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Medical Front Office Coordinator
Pediatric Associates of Frisco
04.2023 - 02.2024
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Marketing and HR
TGNS INC
09.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Arts - MS (Information Technology & Management)
Madurai Kamaraj University
India05-2022
Bachelor of Arts - Bachelor of Commerce
Madurai Kamaraj University
India06-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Scheduling
- Verbal communication
- Documentation and reporting
- Mail handling
Languages
English
Full Professional
Timeline
Administrative Assistant
KairoStarX Inc
06.2025 - Current
Medical Front Office Coordinator
Pediatric Associates of Frisco
04.2023 - 02.2024
Marketing and HR
TGNS INC
09.2021 - 01.2023
Master of Arts - MS (Information Technology & Management)
Madurai Kamaraj University
Bachelor of Arts - Bachelor of Commerce
Madurai Kamaraj University
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