Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Radica Jagan

Queens Village,USA

Summary

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

New to Blue Facilitator - Stretch Assignment

American Express
New York, NY
11.2023 - Current
  • Weekly facilitation of standard New to Blue sessions and delivery support of tailored sessions as needed
  • Achieved 100% NPS scores on several occasions
  • Act as a consultant to new Amex colleagues to guide their onboarding journey and aid with becoming acclimated in their first week
  • Partner closely with CEG colleagues to co-facilitate benefits information and provide points of contacts for frequently asked questions, as well as managing the New to Blue Mailbox
  • Virtual classroom management (Production, Facilitation, and Engagement) of 50-100+ new colleagues per week
  • Send weekly invites to new colleagues with session information, update attendance report, and assign blue rewards to knowledge challenge winners
  • Act as a brand ambassador for American Express and exhibit a passion for bringing others with you
  • Demonstrate excellent written and oral communication skills with ability to engage, influence, and inspire at all levels of the organization, while also pivoting and thriving in the face of change and shifting priorities

Executive Assistant - Colleague Talent & Dev.

American Express
New York, NY
06.2023 - Current
  • Responsible for calendar management on a daily, weekly and monthly basis for two VP’s
  • Managing general follow-ups and generating reminders in order to effectively meet deadlines and commitments
  • Communicate effectively with all team members and key partners of all levels including the ability to manage the brand of the team and meticulous attention to detail
  • Assistance with special projects and initiatives as requested
  • Member of the Colleague Engagement Team for a second year in a row; working with the office of Sonia Cargan, EVP, Talent COE on a broad range of initiatives such as speed networking, townhalls, lunch & learns, virtual and in person collaboration, strategic planning sessions, etc.
  • Assist the Global Regulatory team with testing of courses before they are launched
  • Time keeping and submission for the leadership team and managing ad-hoc team requests
  • Coordination of team events
  • Hosted Focus Group and B25-35 Colleagues to discuss CES Results and request candid and actionable feedback before reporting back to the Senior Leadership Team

Practice Coordinator, Asset Management

RSR Partners
New York, NY
04.2017 - Current
  • Work collaboratively with three Managing Directors on multiple assignments/searches
  • Direct communication with clients and candidates to ensure deliverables are met on a timely basis
  • Extensive travel coordination for Managing Directors, Principals, and candidates
  • Process expense reports for Managing Directors, Principals, and candidates
  • Heavy calendar organization for Managing Directors, client, and candidate meetings, as well as internal meetings
  • Prioritize projects and searches to ensure timely deliverables
  • Creating Excel Spreadsheets, Word, Adobe, and PowerPoint documents
  • Assist the team in creating presentations for pitches and business development meetings
  • Format and create engagement letters, business development proposals, status reports, etc
  • Research potential candidates and clients using LinkedIn or company database (Encore)
  • Data entry into company database, ensuring resumes, bios, and all candidate or client information is kept up to date
  • Process Degree Verifications for candidates in the pipeline
  • Assist other department when needed with various ad-hoc projects
  • Order supplies for office, maintain vendor relations, ensure office equipment is functioning, and working with building management and key personnel regarding deliveries, guests, fire drills and new policies etc

Executive Assistant - Global Executive Recruitment

American Express
New York, NY
02.2022 - 06.2023
  • Responsible for calendar management on a daily, weekly and monthly basis
  • Managing general follow-ups and generating reminders in order to effectively meet deadlines and commitments
  • Manage logistics of meeting administration (in-person and virtual)
  • Coordinating recruitment searches for the team by:
  • Scheduling multi round interviews
  • Entering and updating search information in Taleo
  • Managing the recruitment process from beginning to end
  • Work with external executive search companies on B45 and above positions
  • Time keeping and submission for the leadership team and managing ad-hoc team requests
  • Work closely with the other administrative assistants on office operations
  • Maintain headcount reporting, organizational charts, department Distribution List
  • Manage domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas
  • Organize internal and external business meetings, including Town Halls, making all necessary arrangements including sending invites, reserving rooms, conference call and telepresence setup, printing copies and arranging catering
  • Communicate effectively with all team members and key partners of all levels including the ability to manage the brand of the team and meticulous attention to detail
  • Assistance with special projects and initiatives as requested

Executive Assistant to 3 Partners, Consumer Retail Practice

DHR International
New York, NY
04.2015 - 04.2017
  • Company Overview: Executive Search
  • Provide all administrative duties to Partners, Associates, Clients and Candidates
  • Make travel arrangements or Partners, Clients, Associates and Candidates
  • Undertake the task of receiving calls, take messages and routing to appropriate person
  • Receive and respond to all emails and correspondences on behalf of Partners
  • Act as the point of contact between the partners, clients and candidates
  • Maintain executive calendars and meeting agendas as well as continuous updating of contacts in Outlook
  • Prepare and update candidate profiles and client status reports
  • Prepare executive presentations and business development pitches in Word, Adobe PDF and PowerPoint
  • Enter and update client/candidate information, contact details, summaries and logs into FileFinder (company database)
  • Process Expense Reports for partners, associates, candidates & clients
  • Conduct administrative client management, including billing/invoicing
  • Multitasking and meeting deadlines on multiple projects
  • Assist with general day to day office functions as well as covering the reception desk
  • Cover for other assistants who are out of office
  • Executive Search

Administrative Assistant to Managing Director, Senior VP and First VP

Sentinel Real Estate Corp
New York, NY
06.2006 - 02.2015
  • Provided administrative support to the Managing Director and Acquisitions team at a Real Estate Investment firm
  • In charge of answering phones, preparing memos, correspondences, emails, pdf’s, spreadsheets and generating financial statements as well as ordering and maintaining office supplies
  • Made travel arrangements (domestic and international), maintain calendar and meeting schedules as well as greeting guests, clients and investors
  • Assisted in the preparations of sales dispositions or acquisitions as well as preparing presentations for investment committee
  • Compiled, copy, sort, and file records of office activities, business transactions and other activities
  • Operated office machines such as; photocopiers, scanners, fax machine, voice mail systems and personal computers
  • Updated and maintained massive contact list as well as preparing mass mailings

Administrative Assistant to Controller & Accounting Managers

Sterling Equities
Great Neck, NY
10.2004 - 06.2006
  • Provided administrative support to Controller and Accounting Managers
  • Screened all calls and emails, prepare correspondences, make travel arrangements, meet and greet with guests and vendors and ordering office supplies
  • Maintained accounting department’s calendar, meetings and conference room schedules as well as covering reception desk when needed
  • Received and documented all bank statements for the company before forwarding to appropriate accountant as well as running financial statements
  • Prepared and send all UPS Labels and Packages as well as distributions for the company
  • Followed up with vendor’s requests and solving issues regarding payments and checks

Receptionist

Cohen Tauber Spievack & Wagner LLP
New York, NY
06.2001 - 10.2004
  • Company Overview: Law Firm
  • Screened all incoming calls for the law firm and forwarding to the appropriate person
  • Received, sorted and distributed all incoming mail
  • Meet and greet with clients and guests
  • Assisted office manager and paralegals with projects such as; creating spreadsheets, generating mail merge labels, ordering supplies, research and filing
  • Law Firm

Education

Masters - Business Administration

Kaplan University
01.2016

Bachelor of Science - Business Administration

Kaplan University
01.2014

Associates - Business Administration & Marketing

Katharine Gibbs College
New York, NY
01.2003

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Mac
  • Windows XP
  • Taleo
  • Event coordination
  • Project management
  • Client relationship management
  • Onboarding support
  • Adobe Acrobat
  • Yardi
  • Encore
  • Clientnet
  • Candidate Central
  • FileFinder

Certification

Licensed Notary Public, New York

Timeline

New to Blue Facilitator - Stretch Assignment

American Express
11.2023 - Current

Executive Assistant - Colleague Talent & Dev.

American Express
06.2023 - Current

Executive Assistant - Global Executive Recruitment

American Express
02.2022 - 06.2023

Practice Coordinator, Asset Management

RSR Partners
04.2017 - Current

Executive Assistant to 3 Partners, Consumer Retail Practice

DHR International
04.2015 - 04.2017

Administrative Assistant to Managing Director, Senior VP and First VP

Sentinel Real Estate Corp
06.2006 - 02.2015

Administrative Assistant to Controller & Accounting Managers

Sterling Equities
10.2004 - 06.2006

Receptionist

Cohen Tauber Spievack & Wagner LLP
06.2001 - 10.2004

Masters - Business Administration

Kaplan University

Bachelor of Science - Business Administration

Kaplan University

Associates - Business Administration & Marketing

Katharine Gibbs College

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Radica Jagan