Radie Villaronga
Copiague,NY
Summary
Highly adaptable professional with over 9 years of leadership and customer service experience across ministry, administration, retail, and hospitality sectors. Known for exceptional communication, thriving under pressure, and leading with integrity. Proven ability to motivate teams, manage operations, and create meaningful community and client relationships. Passionate about creating environments that foster trust, growth, and excellence.
Overview
12
12
years of professional experience
Work History
Call Center Supervisor
Drake Lawn & Pest Control
05.2022 - 05.2024
- - Trained and onboarded new hires in phone etiquette, customer engagement, and product knowledge.
- - Supervised daily call center operations, overseeing call flow and handling escalations.
- - Scheduled appointments for sales consultants and maintained customer communication via email.
- - Conducted regular performance evaluations and call reviews to support team development.
- - Managed reporting, administrative tasks, and hiring processes to ensure departmental efficiency.
- - Fostered a high-morale work environment through team engagement and motivational strategies.
- - Implemented best practices in customer service, problem-solving, and performance management.
Community Outreach Director
Remnant Christian Center
06.2016 - 06.2021
- - Led outreach initiatives, building partnerships with local businesses, schools, and government agencies.
- - Organized and executed impactful community events.
- - Managed volunteers, budgets, and donation campaigns through social media and local engagement.
- - Fostered long-term relationships to support church and community growth.
Customer Service Representative & Trainer
Heron Home & Outdoor
10.2018 - 08.2019
- - Managed high-volume calls while maintaining top-tier customer satisfaction.
- - Trained new employees in service protocol, product knowledge, and communication.
- - Prevented cancellations by offering tailored solutions and empathetic service.
- - Consistently exceeded office sales and service goals.
First Shift Manager
Sunland Cleaners
06.2016 - 06.2018
- - Oversaw daily laundry operations, order accuracy, and quality control.
- - Managed POS transactions, balanced registers, and ensured guest satisfaction.
- - Trained and supervised team on procedures, safety, and customer service standards.
Assistant Manager
Sky Nails and Spa
03.2014 - 06.2016
- - Supervised daily spa operations, staff, and inventory.
- - Handled client relations, marketing campaigns, and appointment scheduling.
- - Managed finances, payroll, and regulatory compliance.
Lead Cashier & Sales Associate
Denny’s Childrenswear
10.2012 - 03.2014
- - Trained cashiers and maintained accurate financial reporting.
- - Provided exceptional customer care and drove sales goals.
- - Oversaw store presentation and inventory control.
Chiropractic Assistant
Mellman Family Chiropractic
06.2012 - 10.2012
- - Supported patient care, assisted with X-rays and chiropractic tools.
- - Handled scheduling, front desk duties, and patient documentation.
Education
High School Diploma -
Freedom High School
Tampa, FL01.2012
Skills
- Excellent Oral Communication
- Strong Leadership & Team Management
- Ability to Work Under Pressure
- Event & Project Coordination
- Customer Service & Relationship Building
- Staff Training & Development
- Administrative & Operational Support
- Conflict Resolution
- Tech Proficiency: Microsoft Office, Google Workspace, POS Systems
- Quality assurance
- Staff motivation
- Customer retention
Timeline
Call Center Supervisor
Drake Lawn & Pest Control
05.2022 - 05.2024
Customer Service Representative & Trainer
Heron Home & Outdoor
10.2018 - 08.2019
Community Outreach Director
Remnant Christian Center
06.2016 - 06.2021
First Shift Manager
Sunland Cleaners
06.2016 - 06.2018
Assistant Manager
Sky Nails and Spa
03.2014 - 06.2016
Lead Cashier & Sales Associate
Denny’s Childrenswear
10.2012 - 03.2014
Chiropractic Assistant
Mellman Family Chiropractic
06.2012 - 10.2012
High School Diploma -
Freedom High School
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