Radmila Dautova
Omaha,NE
Summary
A high school graduate with 4+ years working experience and a proven knowledge of customer service. Determined to make use of my abilities to successfully fill the associate position. Regularly recognized as productive by my coworkers and peers, I can be relied on to help your company accomplish its goals. I'm excited to start a career with a company that's really leading the way in its field.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
Omaha, NE
08.2020 - 01.2022
Digital Personal Shopper
Walmart
Omaha, NE
05.2022 - Current
- Prepare orders by processing requests, pick items from shelves,
pack boxes and prepare them for shipments. - Inspect returned merchandise for damage or defects before placing it back on display.
- Ensure all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Bag groceries carefully to keep products in perfect condition, separate fragile products and keep frozen and perishable foods cold or fresh.
- Satisfy customers with quick, accurate service under tight deadlines.
- Complete pickup and shopping orders for customers within local area.
- Secure and store items until customer pickup.
- Maintain positive relationships with grocery store personnel by being consistently professional and friendly.
- Greet customers and answer product or service questions.
- Listen to customer needs to identify and recommend best products and services.
- Assist teammates with daily tasks during peak periods.
- Communicate with customer to confirm clarity of order, shop at additional stores if necessary and expedites order transfer to delivery driver.
- Ask store associates for help locating missing products.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identify customer needs by asking questions and advising on best solutions.
- Greet and assist customers to foster positive experiences.
- Replenish and arrange items to maintain appearance.
- Recruit and train new hires to optimize profitability.
- Assist customers in selecting items that met their individual needs and preferences.
- Organize clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintain a high level of customer service while ensuring customer satisfaction.
- Respond promptly to customer inquiries via phone calls or emails.
- Keep work areas neat.
Client Service Coord - Seasonal
H&r Block
Omaha, NE
01.2024 - Current
- Greet visitors and provide them with assistance.
- Schedule appointments for clients, customers, and other visitors.
- Process customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Update daily log book with information about visitors entering the premises.
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Schedule and confirm appointments.
- Sort incoming mail and direct it to correct personnel each day.
- Maintain daily calendars, set appointments with clients and plan daily office events.
- Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Investigate and analyze client complaints to identify and resolve issues.
- Organize and manage client data in database systems.
- Collaborate with other departments to ensure smooth operations across teams.
- Maintain a high level of professionalism while interacting with customers over phone, email or chat.
- Resolve escalated customer complaints in a timely manner.
- Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
- Update databases with new and modified customer data.
- Collect deposits or payments and arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma -
Elkhorn South High School
Omaha, NE05.2023
Skills
- Decision-Making
- Online Order Processing
- Customer Service
- Attention to Detail
- Planning and Organization
- Upbeat and Outgoing Attitude
- Order Coordination
- Time Management
- Multitasking Skills
- Teamwork Communication
- Problem Solving
- Coaching
- Quick Learner
- Bilingual in English and Russian
- Google Drive
- Google Docs
- Customer Relations
- Data Entry
- Document Control
- Meeting Coordination
- Scheduling appointments
- Microsoft WORD
- Microsoft Outlook
Job Shadow Experience
DLR Group
09/2022 - 11/2022
References
Katie Sturm
Walmart/ People Manager
(402) 289 9238
Adelia Penner
Werner/ Digital Sales Rep
(402) 707 2199
Krista Anderson
High School Teacher
(402) 720 6919
Jayde Chase
DLR Group/ Project Administration | Associate
(531) 210 3814
Detta Thorson-Morse
H&R Block/ Multi - Unit Leader
(402) - 963 - 0819
Ashley Shanks
H&R Block/ Associate Team Leader
(402) - 881 - 0765
Languages
- English
- Russian
Timeline
Client Service Coord - Seasonal
H&r Block
01.2024 - Current
Digital Personal Shopper
Walmart
05.2022 - Current
Digital Personal Shopper
Walmart
08.2020 - 01.2022
High School Diploma -
Elkhorn South High School
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