RADMILA SIMIC

• Handling guest check-in and check-out in professional manner, providing information about hotel services and local attractions.
• Processing payments, posting account receivables, reconciling invoices, and resolving billing discrepancies.
• Managing reservations and guest communication via phone, email and online platforms.
• Addressing guest complaints and issues with empathy and efficiency.
• Performing night audit duties, allocating rooms, maintaining records, and organizing guest transportation upon request.

• Answering phone calls and emails with proper etiquette; handling guest inquiries, reservation requests, and membership enrollment.
• Processing individual and group reservations, including cancellations and modifications; entering guest preferences and notes for front desk team.
• Sending personalized offers to existing and potential guest's, updating guest information in the CRM system.
• Coordinating with the sales team for group reservations.
• Upselling room upgrades, packages, and additional services when appropriate.

• Welcoming guests, performing check-ins/check-outs, assigning rooms, providing hotel info.
• Informing guests about payments, verifying cards, preparing bills, resolving discrepancies, keeping records.
• Handling reservations online/phone/in person, ensuring room rate policy compliance, updating availability.
• Preparing reports, conducting night audits, managing nightly tasks.
• Assisting with hotel shop purchases, promoting services, arranging VIP services, resolving complaints, gathering feedback.

Performing check-ins and check-outs, assigning rooms, managing guest registries and keys, and carrying out night audit duties.

Managing reservations via phone, email, and in person; using extranet platforms and online channels to communicate with guests, check prices and availability, process online billing, and monitor reviews.
Processing payments through various methods, completing administrative tasks, and upselling additional services when appropriate.
Training new employees and arranging personalized guest services.

Managing high volume of calls, registering rides and assigning rides to drivers, responding to customer requests, assigning prices, and writing

reports.

Digital records of reservations, pricing, and responding to customer complaints and compliments via email, communication

Controlling vehicle operation on digital maps, knowledge of using ERP system for trucking.