Summary
Overview
Work History
Education
Skills
Training
Certification
Languages
Websites
References
Timeline
Generic
Radomir Kontic

Radomir Kontic

Island Lake,IL

Summary

Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Operations Manager

Magnum Freight Inc
Countryside, Chicago
03.2021 - Current
  • Motivated and supported employees to maintain low turnover.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Ensured compliance with applicable laws and regulations pertaining to customer service operations.
  • Trained new employees on the use of customer relationship management software systems.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Guided department employees on changes from management.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and maintained relationships with customers, vendors, and suppliers.

Parts Manager

TNT Truck Repair
Lyons, IL
10.2020 - 02.2021
  • Provided technical advice on the selection of replacement parts.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Assisted in developing a system for tracking special orders.
  • Received, examined and reshelved returned parts.
  • Resolved customer inquiries related to part availability or quality issues.
  • Establishing inventory control
  • Trained new staff members on proper parts handling techniques.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Generated weekly sales reports detailing product demand patterns.
  • Managed employee schedules and daily assignments.
  • Inspected returned parts for damage before restocking shelves.

Restaurant Operation Manager

Viking Ocean Cruise Lines
Bergen , Norway
11.2018 - 05.2020
  • Distributed food to service staff for prompt delivery to customers.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Analyzed operating expenses such as labor and cost of goods to implement new policies and measures to reduce spending and maximize revenue.
  • Supervised invoice and payroll processing to monitor accuracy and timely payment.
  • Inspected dining area regularly for cleanliness, maintenance issues, or safety hazards.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Organized weekly team building activities among restaurant staff members.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

International Commercial Sales Manager

AvioChem
Belgrade, Serbia
04.2017 - 09.2018
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Evaluated local market to change sales tactics and product descriptions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Identified key target markets through analysis of customer demographics and preferences.
  • Oversaw regional and local sales managers and staff.
  • Resolved customer complaints regarding sales and service.

Maitre D'

Royal Caribbean International
Miami, FL
01.2015 - 03.2017
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Directed and trained 30 team members to perform according to company and industry quality standards and established job objectives for optimum customer service.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Adhered to all health department regulations regarding food handling safety practices.
  • Trained new employees to perform duties.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Coordinated with kitchen staff to ensure food was served in a timely fashion.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Head Waiter

Royal Caribbean International
Miami, FL
04.2013 - 12.2014
  • Implemented new POS system and trained staff members on use.
  • Verified that all items ordered were delivered correctly to each table.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new waiters on food service procedures and customer service standards.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Greeted customers and escorted them to their tables.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Monitored wait staff performance and provided feedback when necessary.
  • Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Business Owner

Cosmetic shop Brisko
Belgrade, Serbia
06.2009 - 11.2012
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created a customer service policy to ensure customers were satisfied with products or services.

Education

Absolvent Business Informatics And Electronic Business - Information Technology

Academy of Professional Studies
Belgrade
02.2010

Skills

  • Relationship Building
  • Service Quality Management
  • Policy and Procedure Enforcement
  • Multiple Priorities Management
  • Schedule Management
  • Staff Supervision
  • Strategic Business Planning
  • Goal Setting
  • Work Planning and Prioritization
  • Customer Service

Training

Celebrity Cruises ALPS training centre Certificate of Completion of Accelerating Leaderrs Performance Series Leadership Self Awareness, Authentic Leadership, Power of Communication, Delegating for Peak Performance, Coaching for Maximum Results and Leading Others trough Change STCW Standards of Training, Certification, and Watchkeeping USPH United States Public Health Serve Safe Operation Software : POS Silverwher MICROS

Certification

  • DTNA Freightliner Certification and Training

    Detroit Servicer Network Powertrain Engineering
    Attended and certified courses in Medium and Heavy-Duty Engines with SPN 4364, SPN 520372, SPN
    3226. Worked with Detroit Engineering for troubleshooting aftercare treatment efficiency.
  • Certifications - Training in Leadership and Management
    Celebrity Cruises ALPS training center
    Certificate of Completion of Accelerating Leaders Performance Series Leadership Self Awareness,
    Authentic Leadership,
    Power of Communication,
    Delegating for Peak Performance,
    Coaching for Maximum Results and Leading Others trough Change
    STCW Standards of Training, Certification, and Watchkeeping
    USPH United States Public Health
    Serve Safe
    Operation Software : POS MICROS

Languages

English
Professional
Serbian
Native/ Bilingual
Macedonian
Professional

References

References available upon request.

Timeline

Service Operations Manager

Magnum Freight Inc
03.2021 - Current

Parts Manager

TNT Truck Repair
10.2020 - 02.2021

Restaurant Operation Manager

Viking Ocean Cruise Lines
11.2018 - 05.2020

International Commercial Sales Manager

AvioChem
04.2017 - 09.2018

Maitre D'

Royal Caribbean International
01.2015 - 03.2017

Head Waiter

Royal Caribbean International
04.2013 - 12.2014

Business Owner

Cosmetic shop Brisko
06.2009 - 11.2012

Absolvent Business Informatics And Electronic Business - Information Technology

Academy of Professional Studies

Similar Profiles

CREATE PROFILE
Radomir Kontic