Summary
Overview
Work History
Education
Skills
Timeline
Generic

Radostina Miteva

Lynnwood,WA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Dispatcher

MG TRANSPORTATION LLC
01.2016 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Manager

Sopranos Pizza & Pasta House
06.2009 - 11.2015
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Ballard High School
Seattle, WA
06.2008

Skills

  • Service Coordination
  • Customer Relations
  • Route Navigation
  • Work Order Management
  • Dispatch Coordination
  • Data Entry
  • Database Management
  • Customer Relationship Management
  • Database Updates
  • Stress Tolerance
  • Dispatching Procedures
  • Database Maintenance
  • Verifying Coverage
  • Attention to Detail
  • Emergency Response
  • Team Coordination
  • Time Management
  • Adaptability
  • Computer Proficiency
  • Organizational Skills
  • Dispatch Software
  • Customer Service
  • Effective Communication
  • Decision Making
  • Active Listening
  • Record Keeping
  • Problem Solving
  • Quality Control
  • Paperwork Processing
  • Dispatch Recordkeeping
  • Communication Management
  • Customer Request Management
  • Message and Work Order Transfer
  • Effective Communications
  • Team Work Scheduling
  • Microsoft Office
  • Decision-Making
  • Creative Thinking

Timeline

Dispatcher

MG TRANSPORTATION LLC
01.2016 - Current

Manager

Sopranos Pizza & Pasta House
06.2009 - 11.2015

High School Diploma -

Ballard High School
Radostina Miteva