RaDrea Rayborn
Clarkston,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Jr Crickets, adept in administrative support and front of house management. Excelled in resolving client issues, mentoring associates, and streamlining operations, demonstrating exceptional verbal communication and time management skills. Achieved significant improvements in service delivery by prioritizing work and leveraging listening skills to understand customer needs. Dedicated Beauty and SkinCare Rep with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Jr Crickets
08.2021 - 03.2022
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist and Lead Stylist
Dejar Couture
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Helped customers locate products and made suggestions upon what the customer needs or was recommend.
Beauty Sales Associate
Target
12.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Receptionist
Continuing Education for Massage Therapist
05.2023 - 08.2023
- Maintained files and records
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check out processes.
- Scheduled, coordinated and confirmed appointments and meetings.
Assistant
Creative Designs Photography
08.2023 - 01.2024
- Worked closely with my boss to provide effective assistance for specific aspects of business operations.
- Greeted returning and possible clients with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, relay messages to appropriate personnel, schedule photoshoots, and assist in payment options.
- Assisted my boss with help in filing, receiving payments, communicating with customers, dropping off payments, office organization, and any photoshoot assitance.
Front Desk Receptionist
KMH Lash Wax And Tan
01.2024 - 06.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2020
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA12.2024
Skills
- Administrative Support
- Front Office Management
- Office Organization
- Customer Service
- Scheduling
- Filing
- Guest Relations
- Payment Handling
- Verbal and written communication skills
- Listening Skills
- Time Management
- Work Prioritization
Timeline
Front Desk Receptionist
KMH Lash Wax And Tan
01.2024 - 06.2024
Assistant
Creative Designs Photography
08.2023 - 01.2024
Front Desk Receptionist
Continuing Education for Massage Therapist
05.2023 - 08.2023
Beauty Sales Associate
Target
12.2022 - 05.2023
Front Desk Receptionist and Lead Stylist
Dejar Couture
05.2022 - 08.2022
Assistant Manager, Customer Service
Jr Crickets
08.2021 - 03.2022
High School Diploma -
Georgia Cyber Academy
Associate of Science - Health Sciences
Georgia State University
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