Victor Huang
Livermore,CA
Summary
Organized and versatile individual with proven track record of providing exceptional customer service and completing administrative tasks in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Articulate, and results-oriented with exemplary passion for developing relationships, and growing businesses. Seasoned expert at researching data, collecting information, analyzing reports and utilizing software.
Overview
10
10
years of professional experience
Work History
Customer Experience Professional
Robert Half International
01.2022 - 05.2024
- Delivered exceptional services with energy and professionalism in high volume of incoming calls, emails and chats, utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Facilitated with inquiries regarding payroll, taxes, W2s, timesheets, and verification of employments.
- Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
- PC/Software expertise working with windows, Microsoft suite, workday, salesforce and PeopleSoft.
- Multiple award-winner for Highest Interactions, Handle Time and Perfect Attendances.
- Followed up and analyzed feedback from customers/clients to ensure completion and made informed recommendations to management for potential process improvements.
Administrative Analyst
Jabil Inc
11.2019 - 10.2021
- Conducted rigorous research and analyzed data to evaluate operational issues and make process improvement recommendations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Streamlined communication between departments for better collaboration and increased productivity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared regulatory documentation and presentations and highlighted findings to support project leads.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Account Manager
Empeiria International
06.2019 - 10.2019
- Communicated with clients via online, email, phone presentations, screen-share and in-person meetings.
- Monitored data/sales activity with spreadsheets to track bi-monthly sales, client proposals, contracts, and licenses.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
Administrative Assistant
CDP
05.2018 - 04.2019
- Produced professional and error-free letters and documents needed by office personnel
- Performed administrative tasks of sensitive and confidential information
- Managed scheduling for staff
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Intern - Office Assistant
San Francisco VA Medical Center
06.2014 - 08.2015
- Entered/maintained health records by creating reports, chart audits, opening new patient records and closing terminated records
- Identified and corrected data entries to prevent errors and duplication
- Cultivated learning and mutually productive relationships across organization and earned outstanding evaluations at internship completion.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Science - Political Science
California State University - Sacramento
Sacramento, CA05.2019
Skills
- Multitasking Abilities
- Technologically savvy
- Clerical Support
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Social Perceptiveness
- High call center experience
- Strong Data Entry
- Meticulous attention to detail
- Interpersonal Skills
Timeline
Customer Experience Professional
Robert Half International
01.2022 - 05.2024
Administrative Analyst
Jabil Inc
11.2019 - 10.2021
Account Manager
Empeiria International
06.2019 - 10.2019
Administrative Assistant
CDP
05.2018 - 04.2019
Intern - Office Assistant
San Francisco VA Medical Center
06.2014 - 08.2015
Bachelor of Science - Political Science
California State University - Sacramento
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