- part of the operations team as senior event manager
- mainly looking after the beverage department
- part of a team of 58 full time and casual employees
- directly managing a team of 15 full time and casual staff members
- attracting, recruiting and training new employees
- running an annual business of £2.5 million only in beverage
- coordinating meetings, conferences, breakfast, lunch and plated dinner style of events
- mainly focusing on drinks receptions, dinners and after parties
- controlling food and beverage inventory, strategically ordering supplies and anticipating consumer demands and keeping costs to minimum
- promoted safe working practices, enabling staff safety and well being
- training the team into correct health and safety practices and standards
- obtained personal license certificate for alcohol sales
- followed performance objectives set by the head of department and established strategies of achieving them
- assisted P&L monthly meetings and optimized costs together with events and finance directors
- supported head of department with planning permanent and temporary staff with schedules and rota, according to business requirements
- planning day to day operations and setting up tasks and objectives for supervisors and floor managers
- kept strong relationships with suppliers, partners and other departments
- part of the operations team as senior event manager
- mainly looking after the beverage department
- managing teams of 50+ casual employees
- planning and organizing meetings and conferences for up to 2000 guests, split on 3 different floors
- drinks receptions, bars, award dinners and after parties
- running an annual business of £1.5 million beverage only
- created an efficient beverage menu and drinks packages, focused on maximizing profit and reducing costs
- trained permanent staff into delivering quality service and follow brand standards
- trained the team into following the right health and safety standards
- conducted monthly stock takes and checks, reduced the monthly average beverage cost from 22% to 17%
- obtained positive financial results and exceeded targets
- built strong relationships with other departments, especially back of house, stewarding and logistics who were key for successfully running the operation
-
- mainly working within the bar department where started as mixologist
- supervised two food and beverage outlets leading a team of 20+ members
- developed beverage and cocktail menus for both bars
- supervised catering for small and large banquet facilities within the bars
- trained staff in job duties, sanitation and safety procedures
- followed health and safety procedures according to company policies
- monitored operation of two beverage outlets to ensure compliance with company standards, policies and procedures
- supervised and coordinated activities of colleagues during assigned shifts
- completed and maintained ordering of supplies of two beverage outlets
- working as a cocktail waiter/bartenders within both bars of hotel
- completed WSET 2 award in wine knowledge
- in depth cocktail training organized by Fairmont
- supervision role as well (ordering supplies, cashing up, writing daily reports for head of department)
- daily operation of bars following company standards
- coffee lounge, lunch/brunch service and bars
- AM shifts and PM shifts
- customer based focus through consistently delivering excellent customer service with an informed, friendly and effective approach
- Hospitality Management Training Internship
- Restaurants/Bars service
- In Room Dining
- Private Dining
- Banquets
- Hospitality Management training internship
- working as a food and beverage associate in 2 restaurants and bar
- first practical international experience
- service etiquette and company standard procedures
- working in a team of 10+ colleagues
- planning and organizing buffet and a la carte service
- AM shifts and PM shifts
- customer service
- communication
- planning and organizing
- problem solving
- motivational
- administration
- leadership