Radwan Lufi
Sanford,United States
Summary
Experienced manager with a strong track record of building and leading high-performing teams. Skilled at fostering positive relationships, encouraging collaboration, and ensuring clear communication. Adept at overseeing operations, coordinating projects, managing budgets, and tracking progress to ensure timely and efficient results. Brings proven experience in project planning, problem-solving, and process optimization, ready to create a supportive and productive community as an Assistant Community Manager.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Hero - Remote
Asgard Software
08.2025 - 09.2025
- Assisted clients in property management and hospitality with remote help desk support.
- Strengthened communication and problem-solving skills while handling customer inquiries and troubleshooting needs.
Store Manager
Hollister
01.2021 - 08.2025
- Developed project plans, identified critical tasks, and monitored progress while making adjustments as necessary
- Planned and coordinated staffing, training and scheduling of employees
- Monitored store performance and completed daily reports on sales, profits and losses
- Prepare cost estimates, schedule project tasks, allocate resources to team members, monitor projects to ensure they are completed on time and under hours budget
- Conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement
- Schedule, oversee, and performance-manage a 50+ person team
Assistant Manager
Hollister
01.2018 - 01.2021
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Drive training initiatives to enhance product knowledge and sales techniques for team members, resulting in a 25% increase in monthly sales
- Lead the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities
Education
BSBA - Integrated Business
University of Central Florida
Orlando, FL12.2023
Skills
- Project planning and management from initiation to completion
- Budgeting, cost tracking, and financial reporting
- Team leadership, training, and performance management
- Inspiring and empowering staff to achieve organizational goals
- Customer communication and relationship building
- Coordination of daily operations and administrative tasks
- Problem-solving and innovative decision-making in dynamic environments
- Cross-functional collaboration and applied business knowledge
Websites
Certification
- November 2023 - Project Management Foundations, LinkedIn
- June 2022 - Cert Prep: Excel Expert
- Microsoft Office Specialist for Office 2019 and Office 365, LinkedIn
- August 2022 - Soft Skills for Sales Professionals, LinkedIn
- August 2022 - Persuasive Selling, LinkedIn
- November 2022 - Transitioning from Manager to Leader, LinkedIn
Languages
Albanian - Expert
Timeline
Customer Service Hero - Remote
Asgard Software
08.2025 - 09.2025
Store Manager
Hollister
01.2021 - 08.2025
Assistant Manager
Hollister
01.2018 - 01.2021
BSBA - Integrated Business
University of Central Florida
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