Radwan Yousef
Diagnostic Medical Division Manager
Syracuse,NY
Summary
Dedicated Manager with 11 years of customer-focused expertise, driving revenue growth and margin expansion. Proven adaptability and deadline-driven performance, adept at managing multiple projects in high-pressure settings. A meticulous leader and strategic planner with a strong managerial acumen, providing visionary leadership and motivational prowess
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Diagnostic Medical Divison Manager
Warba Medical Supplies Co
09.2022 - 02.2023
Division Manager
Medical & Instruments Scientific Corp
5 2016 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Supervised sales team, service team, logistics team, accounts team and Admin team to insure different department cooperation and coordination in order for best performance quality.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed all operation in over than 30 account in state of Qatar and keep customers satisfied.
- Finalized Quality, finance and suppliers auditing reports and insuring complying with all required criteria's by observing and guiding work flow of all concerned Departments.
Sales Manager
Medical & Instruments Scientific Corp
06.2015 - 05.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
- Produced contracts, reports, letters, and proposals for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held periodical meetings with sales, application, admin, accounts and service staff to identify techniques to overcome sales obstacles.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Organized promotional events and interacted with community to increase sales volume.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Identified opportunities for growth within Region and collaborated with sales teams to reach sales goal.
- Reduced costs through client and distributor price negotiations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Developed international business relationships to drive business units abroad.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in revenue increase.
Senior Sales Executive
Medical & Instruments Scientific Corp
01.2015 - 06.2015
- Developed relationships with high-profile clientele by successfully employing sales techniques.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Prospected leads, scheduled meetings and converted targets into customers.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Managed full sales lifecycle for laboratories accounts.
Sales Service Engineer
Medical & Instruments Scientific Corp
12.2013 - 12.2014
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Managed accounts receivable worth in monthly revenue, diligently staying on top of payment requests to keep aging low.
- Offered knowledgeable insight into available products and services as well as competitor activities to help customers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Prepared cost estimates and bid documents by studying customer RFQs and consulting with project managers.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Service Engineer
Barzan Medical Supplies
04.2013 - 10.2013
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Tested and checked performance of hardware and software programs.
- Tested systems, noting issues and completing preventive maintenance.
- Performed major and minor maintenance procedures for Endoscope units from PENTAX Medical (Japan)
- Responsible for keeping more than 75 Endoscope units at perfect working condition in order to fulfill the requirements of the warranty and maintenance contract between Hamad Medical Corporation and Barzan Medical Supplies.
Application Specialist
Armanazi Mediall Supplies
06.2009 - 05.2010
- Responsible for full installation and staff training for Panoramic & Cephalometric X-Ray Digital System from Soredex, Finland, software installation and dentists training at Clinics.
- Performed troubleshooting and maintenance
- Provided training to clients in use of systems and applications.
Education
Bachelor of Science - Biomedical Engineering
Damascus University
Damascus 09.2007 - 06.2012
Skills
Coaching and mentoring
Date of Birth
25 Oct 1987
Accomplishments
- Led the successful acquisition of key accounts in Qatar, enhancing strategic partnerships for the company.
- Developed and executed targeted marketing initiatives, driving a remarkable 90% expansion of the customer base within Immunohematology Services (IH) across prominent institutions including Hamad Medical Corporation (HMC) facilities, Cuban Hospital, Sidra Research Center, and View Hospital.
- Secured long-term contracts through competitive tender processes, ensuring sustained relationships and business growth for Quidel Ortho over the next five years.
- Achieved an impressive 80% increase in regional market share for Quidel Ortho IH products. - Secured tenders for clinical lab services, including exclusive agreements with three Pediatric HMC Emergency Center labs and the Ministry of Public Health Medical Commission for high-volume creatinine testing.
- Successfully onboarded the largest private hospital laboratory services provider in Qatar, View Hospital, with a capacity of 250 beds. This milestone included the establishment of the first Total Laboratory Automation (TLA) solution for Quidel Ortho, in collaboration with industry-leading partners such as STAGO, SYSMEX, PHILIPS, BIOMERIEUX, VWR, CEPHEID, BIORAD, EPREDIA, and others.
Conferences and Exhibitions
- Arab Health
- Med lab
- American Association for Blood Banking
- International Society for Blood Transfusion
- American Association for Clinical Chemistry
- Euro Lab
- Medica
Timeline
Diagnostic Medical Divison Manager
Warba Medical Supplies Co
09.2022 - 02.2023
Sales Manager
Medical & Instruments Scientific Corp
06.2015 - 05.2016
Senior Sales Executive
Medical & Instruments Scientific Corp
01.2015 - 06.2015
Sales Service Engineer
Medical & Instruments Scientific Corp
12.2013 - 12.2014
Service Engineer
Barzan Medical Supplies
04.2013 - 10.2013
Application Specialist
Armanazi Mediall Supplies
06.2009 - 05.2010
Bachelor of Science - Biomedical Engineering
Damascus University
09.2007 - 06.2012
Division Manager
Medical & Instruments Scientific Corp
5 2016 - 04.2022
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