Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rady Rankins

Baton Rouge,Louisiana

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and issue resolution. Proven ability to enhance customer satisfaction through effective problem-solving and accurate recordkeeping. Recognized for fostering teamwork and maintaining a positive environment while managing diverse tasks efficiently. Committed to delivering exceptional service and building lasting relationships.

Overview

26
26
years of professional experience

Work History

Bus Operator

EBRPSS
Baton Rouge, LA
01.2020 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted students while ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Customer Service Manager

Walmart
Baton Rouge, LA
08.2014 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Support Specialist

Jc Penny
Baton Rouge, LA
11.2012 - 12.2014

Replenish and stock the store, receive and unload merchandise, pricing, signing, and deliver dot com packages.

Bookkeeper

The Home Depot Inc
Baton Rouge, LA
03.2007 - 11.2012
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Cashier

Walmart
Baton Rouge, LA
08.1999 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Capitol High School
Baton Rouge, LA

Skills

  • Accurate recordkeeping
  • Customer service
  • Problem-solving
  • Exceptional telephone etiquette
  • Issue resolution
  • Product knowledge
  • Attention to detail
  • Multitasking and organization
  • Customer focused
  • Cash handling
  • Excellent time management skills
  • Patience and empathy
  • Cleaning and sanitizing

Timeline

Bus Operator

EBRPSS
01.2020 - Current

Customer Service Manager

Walmart
08.2014 - 07.2019

Support Specialist

Jc Penny
11.2012 - 12.2014

Bookkeeper

The Home Depot Inc
03.2007 - 11.2012

Cashier

Walmart
08.1999 - 07.2010

High School Diploma -

Capitol High School
Rady Rankins