Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rady Rankins

Baton Rouge,Louisiana

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and issue resolution. Proven ability to enhance customer satisfaction through effective problem-solving and accurate recordkeeping. Recognized for fostering teamwork and maintaining a positive environment while managing diverse tasks efficiently. Committed to delivering exceptional service and building lasting relationships.

Overview

26
26
years of professional experience

Work History

Bus Operator

EBRPSS
01.2020 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted students while ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Customer Service Manager

Walmart
08.2014 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Support Specialist

Jc Penny
11.2012 - 12.2014

Replenish and stock the store, receive and unload merchandise, pricing, signing, and deliver dot com packages.

Bookkeeper

The Home Depot Inc
03.2007 - 11.2012
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Cashier

Walmart
08.1999 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Capitol High School
Baton Rouge, LA

Skills

  • Accurate recordkeeping
  • Customer service
  • Problem-solving
  • Exceptional telephone etiquette
  • Issue resolution
  • Product knowledge
  • Attention to detail
  • Multitasking and organization
  • Customer focused
  • Cash handling
  • Excellent time management skills
  • Patience and empathy
  • Cleaning and sanitizing

Timeline

Bus Operator

EBRPSS
01.2020 - Current

Customer Service Manager

Walmart
08.2014 - 07.2019

Support Specialist

Jc Penny
11.2012 - 12.2014

Bookkeeper

The Home Depot Inc
03.2007 - 11.2012

Cashier

Walmart
08.1999 - 07.2010

High School Diploma -

Capitol High School
Rady Rankins