Jasmine Bonner
Denver,Colorado
Summary
Dynamic professional with a strong background in emergency response and customer service, honed at Hyland Hills Parks and Recreation District. Proven ability to resolve conflicts and enhance safety protocols, while training new staff to deliver exceptional service. Certified in CPR and first aid, committed to ensuring patron safety and satisfaction.
Overview
4
4
years of professional experience
Work History
Lifeguard
Hyland Hills Parks And Recreation District
05.2021 - 09.2025
- Monitored pool areas to ensure safety of all patrons.
- Responded promptly to emergencies and applied first aid as needed.
- Maintained cleanliness and orderliness of the pool environment.
- Assisted in conducting safety drills and training sessions.
- Communicated effectively with guests regarding pool rules and regulations.
- Observed swimmer behavior to identify potential hazards or risks.
- Collaborated with team members to enhance emergency response protocols.
- Demonstrated strong attention to detail in monitoring equipment and facilities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Entered water immediately to pull struggling swimmers to safety.
Customer Service Representative
Podium
10.2023 - 03.2025
- Trained new staff on customer service protocols and best practices to ensure consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
EMT Certification - EMT
Front Range Community College
Westminster, Colorado, COHigh School Diploma -
Westminster High School
Westminster, CO05-2022
Skills
- Emergency response
- Customer service
- Conflict resolution
- Training and mentoring
- First aid administration
- CPR certification
- Safety monitoring
Timeline
Customer Service Representative
Podium
10.2023 - 03.2025
Lifeguard
Hyland Hills Parks And Recreation District
05.2021 - 09.2025
EMT Certification - EMT
Front Range Community College
High School Diploma -
Westminster High School