ADP
Rae Goodman
Troutdale,OR
Summary
Dedicated accounting/administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant 2
State of Oregon (OHA-HSD)
08.2022 - Current
- Manages task timelines and produce documents detailing key milestones and work scopes for project teams.
- Coordinate efficient flow of documents and/or requests requiring action, making sure that deadlines for performance reviews.
- Monitor and analyze processes, protocols, and procedures for compliance.
- Participate in team meetings and assume responsibility for completion of follow up, which consists of researching, collecting, organizing, assembling, and incorporating information for special projects
- Interview scheduling and coordinating.
- Onboarded -New Hires (100+ OHA employees)
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems (over 100+ accounts).
- Managed filing system entered data and completed other clerical tasks.
Customer Service Coordinator (Contract-Remote)
Tillamook Cheese Factory
07.2021 - 07.2022
- Handled Invoicing, Credit Memos (Exceedra, BluJay, D365) (200+ acct)
- Uploading files into varies systems
- Customer Service (Emails & Teams Video Calls)
- A/R aging -Billing questions
- Account and data entry
- Handles varies projects assigned by Managers
- Utilized Microsoft Teams, Excel, and SharePoint
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner.
- Recognized by management for outstanding performance as Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Created and reviewed invoices to confirm accuracy.
- Maintained and managed customer files and databases.
Accounts Receivable/Office Manager Asst.
C.O.A.T Flagging (Construction)
04.2018 - 08.2019
- A/R (Using QB), Answering billing questions/Collections
- Assisted Office manager w/ new employee onboarding/ screening
- Worked closely w/ union hall for employment request
- Billed over 100+ contractors weekly (more depending on season)
- Answering phones, receiving, and directing visitors, word processing, and filing
- Setting up conference room
- Handled cash/debit & credit payment transaction
- Participated in community meetings to implement ways to give back to neighborhood elementary schools
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Controlled finances to lower costs and keep business operating within budget.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Proved successful working within tight deadlines and fast-paced environment.
Accounting Clerk/Credit Assistant (Construction)
ProBuild Contractors LLC
03.2015 - 10.2017
- A/R & A/P (Using QuickBooks)/ Created and managed Invoices
- Answering Phones, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing
- Maintain electronic and hard copy filing system/Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors/Maintained and updated company calendar
- Reconciliation of Credit card statements
- HR assistance for Owner of company
- Created and managed invoicing for vendors and customers
- Recruitment/Collection Calls
- Worked in Coda, DS, and C-Tabs to ensure invoices match purchase order information in appropriate portal.
- Updated invoices to include proper taxes / Updated Coda as needed to maintain accuracy. Verified that all invoices are approved and correct any that are rejected.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Contributed to cost reduction initiatives by identifying areas of overspending and recommending expense control measures.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed accounts payable and receivables and payroll.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Maintained accounting records utilizing in-house and client systems.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Participated in system upgrades and process improvements aimed at increasing efficiency of accounting operations overall.
- Analyzed and verified employee expense reports for accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Input high volume of monthly invoices with consistent accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Coordinated with external auditors to resolve discrepancies.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
Credit/Office Manager (Accounts Receivable)
Dee's Unique Craft
09.2011 - 03.2015
- Posts customer payments by recording cash, checks, and credit card transactions
- Maintains records by photocopy of check remittance (100+ Checks)
- Verifies validity of account discrepancies by obtaining and investigating information from managers and from customers; Resolves invalid or unauthorized deductions by following pending deductions procedures.
- Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with credit manager.
- Account and data entry.
- Processed credit applications along with creating accounts.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Developed detailed plans based on broad guidance and direction.
- Delivered performance reviews, recommending additional training or advancements.
- Controlled finances to lower costs and keep business operating within budget.
- Managed office operations while scheduling appointments for department managers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee records and productivity and submitted evaluation reports.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate - Certificate - Contracts & Procurement
DAS-PA Contract Administration Training
Online Training 08.2023
Certificate (Health Mgmt.) -
University of Phoenix
Phoenix, AZ01.2022
AA (Accounting) - Accounting And Business Management
University of Phoenix
Remote07.2020
High School Diploma -
U.S Grant H.S
Portland06.2011
Skills
- Accounting Reconciliation
- Accounts Receivable (AR)
- Billing
- Contract Administration
- Customer Accounts
- Data Entry
- Debt Collections
- Fast Learner
- Invoices
- Office Administration
- Onboarding
- Office Management
- Oracle Receivables
- Payments
- People Management
- QuickBooks expert
- Records Management
- Sourcing and Procurement
- Medical Terminology
Achievements Activities Skills
- Varsity Basketball 2008-2011
- Most Valuable Player & Leading Scorer 2008-09
- Joyce Washington All Star First Team 2008-11
- McDonalds All American Nominee 2012
- Comcast Cares Day 2008-2012
- Boys & Girls Club/YMCA volunteer (At Risk Teens) 2010-2013
- Microsoft Word/ Word PowerPoint/Excel Spreadsheet/QuickBooks
- Community Organization/ Education/ Leadership/ Recruitment/Youth Dev.
- Database/ Spreadsheets/ Keyboard (WPM 55-60) /10-Key Skills
- Served with AMERI Corps (1+ years)
- Associates of Art w/ Minor in Accounting 2019-2021
- Honors Society Member 2021 & 2022
References
- Kiona Crayton, 971.219.8228, Past Employer
- Nae Martin, 503.381.6946, Past Supervisor
- Milan Woods, 503.890.7686, Past Coworker
Affiliations
- AmeriCorps - Vista Member
- Boys & Girls Club (Volunteer)
- SEI - Coordinator
Software
MAS50
SAGE
QuickBooks
Exceedra
CODA
DS
C-Tabs
Smartsheet
Microsoft 365
Timeline
Administrative Assistant 2
State of Oregon (OHA-HSD)
08.2022 - Current
Customer Service Coordinator (Contract-Remote)
Tillamook Cheese Factory
07.2021 - 07.2022
Accounts Receivable/Office Manager Asst.
C.O.A.T Flagging (Construction)
04.2018 - 08.2019
Accounting Clerk/Credit Assistant (Construction)
ProBuild Contractors LLC
03.2015 - 10.2017
Credit/Office Manager (Accounts Receivable)
Dee's Unique Craft
09.2011 - 03.2015
Certificate - Certificate - Contracts & Procurement
DAS-PA Contract Administration Training
Certificate (Health Mgmt.) -
University of Phoenix
AA (Accounting) - Accounting And Business Management
University of Phoenix
High School Diploma -
U.S Grant H.S
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