Summary
Overview
Work History
Education
Skills
Preferred References
Timeline
Generic

Rae Hamilton

Atlanta,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Patient Service Specialist

Physiotherapy Associates
11.2022 - Current
  • Educated patients on insurance benefits and available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Followed document protocols to safeguard confidentiality of patient records.

Server

Bantam Pub
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Reservation Coordinator

Just Add Honey
02.2022 - 11.2022
  • Confidently lead the team in matters of the reservation department while also supporting them through usual retail, café, and customer service operations
  • Maintained accurate guest records through diligent data entry and consistent database management practices.
  • Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
  • Increased overall efficiency by training new team members on best practices in reservations management.
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
  • Maintained efficiency and strong communication with my team in both face to face environments as well as remote environments.

Education

BA in Psychology -

University of Alabama
05.2021

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Conflict Resolution
  • Information Collection
  • Team Leadership
  • Relationship Building
  • Process Improvement

Preferred References

  • Ray Waters, (706) 799-7343
  • Tifany Aragon, (470) 437-9420
  • Tori Catalfo, (678) 993-3173
  • Tim Lance, (470) 443-4668

Timeline

Patient Service Specialist

Physiotherapy Associates
11.2022 - Current

Reservation Coordinator

Just Add Honey
02.2022 - 11.2022

Server

Bantam Pub
06.2021 - Current

BA in Psychology -

University of Alabama

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Rae Hamilton