Amorette Hepburn
SAGINAW,MI
Summary
Amorette brings experience from multiple domains, unified by a single standout skill: her positive attitude and unwavering ability to drive success.
Her ability to think outside the box and consistently go above and beyond sets her apart in the market.
Her ability to remain calm and composed, even in the most fast paced and high-pressure situations, has been key to her success.
Experienced with recruiting, training, and supervising staff.
She is local to Saginaw, MI and available for the interview with 24 hours of prior notice and available to start immediately.
Overview
14
14
years of professional experience
Work History
Supervisor
World Travel Holdings
08.2022 - Current
- Assisting with customer queries and complaints.
- Recruiting, training, and supervising staff. Assisting agents day to day
- Help boost the performance of other agents
- De-escalation calls
- Teaching agents how to de-escalate.
- Promoting and marketing the business.
- Assist 50 to 200 agents daily
- Established rapport with co-workers and clients
Temporary Team Lead
World Travel Holdings
11.2024 - 03.2025
- Led a team of 29 agents, creating a positive and supportive work environment.
- Encouraged teamwork, open communication, and recognized employees for their hard work.
- Coached team members to help them improve their skills and reach their goals.
- Regularly reviewed performance and provided feedback and training to boost results.
- Set an example of professionalism and commitment to company values every day.
Administrative Assistant
Feel It Tumbling
11.2019 - 08.2022
- Explain company personnel policies, benefits, and Answer questions regarding examinations, procedures to employees or job applicants. eligibility, salaries, benefits, and other pertinent information.
- Interview job applicants to obtain and verify Inform job applicants of their acceptance or information used to screen and evaluate them. rejection of employment.
- Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
- Managed 200 to 400 clients
Assistant Manager
Dollar General
10.2015 - 08.2018
- Responsibilities are Relationship Building Direct and supervising employees engaged in sales to ensure customers receive satisfactory service.
- Lead a small team of 6
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Inbound Tele sales Representative
GSI Commerce
01.2012 - 01.2014
- Inbound Tele sales Confer with customers by telephone to provide information about products or services, take or enter orders.
- Refer unresolved customer grievances to Solicit sales of new or additional services or designated departments for further investigation. products.
- Took 100 to 250 calls a day
Research Assistant
American Directions Group Research
07.2022 - 10.2022
- Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
Outbound Calls - Independent Life Insurance Broker Senior
Life Insurance
02.2022 - 08.2022
- My responsibilities include Communicating well which also involves listening, Contacting Leads by phone being friendly and honest Contacting Leads by email.
- Helping others to feel comfortable while talking about such a hard subject Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Education
Associate of Applied Science - Human Services
Delta College
Saginaw, MI06-2028
GED -
Brunswick High School
Brunswick, GA02.2002
Skills
- High Attention to detail
- Inquisitive
- Able to learn new skills efficiently
- Data Collection
- Type 58 words per minute with 98% accuracy rate
- Punctuality
- People Person
Accomplishments
Anchor Award - This award is given to a handpicked employee. Awarded to individuals that provide outstanding internal support.
Timeline
Temporary Team Lead
World Travel Holdings
11.2024 - 03.2025
Supervisor
World Travel Holdings
08.2022 - Current
Research Assistant
American Directions Group Research
07.2022 - 10.2022
Outbound Calls - Independent Life Insurance Broker Senior
Life Insurance
02.2022 - 08.2022
Administrative Assistant
Feel It Tumbling
11.2019 - 08.2022
Assistant Manager
Dollar General
10.2015 - 08.2018
Inbound Tele sales Representative
GSI Commerce
01.2012 - 01.2014
Associate of Applied Science - Human Services
Delta College
GED -
Brunswick High School