Rae-Kell Sterling
Oakland,USA
Summary
Direct initiatives leveraging 20 years of leadership experience across public and private sectors. Facilitate administrative and clerical functions while mentoring teams to achieve customer service excellence. Develop and implementation of training programs aligned with customer needs to enhance business growth. Cultivate adaptability and resourcefulness within dynamic and diverse work environments to manage projects and assignments.
Overview
2026
2026
years of professional experience
Work History
Enforcement Officer
City of Oakland/Department Of Transportation
04.2018 - Current
- Facilitate efficient driver dispatch for daily job assignments. Support local deliveries of inventory to postal services and offices by improving service reliability. Maintain records and contracts to ensure strong relationships with employer and clients. Promote safety and accountability among team members. Assist in streamlining office and yard management processes to comply with established policies and procedures. Enhance customer service experience and time management by optimizing the use of office equipment, supplies, and remote operations.
- Oversee logistics operations and facilitate meetings to ensure seamless coordination.
- Oversee inventory management, utilizing advanced tracking systems to ensure precision.
- Cultivate and sustained strategic partnerships with suppliers.
- Streamline daily processes to drive operational efficiency improvements.
- Manage onboarding and training of staff on policies, procedures, protocols, and software utilization.
- Evaluate shipping data to uncover trends and enhance route efficiency.
- Direct cross-functional teams to implement logistics strategies with precision.
- Manage adherence to regulatory standards to ensure operational integrity, order tracking and communicate status updates to customers.
- Facilitate collaboration between sales and customer service teams to resolve client concerns efficiently.
- Review compliance and regulatory processes to mitigate risks associated with fines or penalties.
- Navigate unexpected supply chain disruptions by formulating contingency plans to safeguard business operations.
Administrator/Logistics Coordinator
DLS Logistics LLC
02.2015 - Current
- Enhance customer service experience and time management by promoting efficiency through effective use of office equipment , supplies and remote operations.
- Coordinate logistics operations and meetings, manage documentation and filing of records, data entry.
- Manage inventory levels using advanced tracking systems for accuracy,
- Achieve efficient driver dispatch for daily job assignments. Execute local deliveries of inventory to postal service and offices by enhancing service reliability.
- Facilitate roll call meetings, safety and accountability among team members.
- Create and develop dependable relationships with employer/clients by maintaining records and contracts.
- Streamline office and yard management processes to align with established policies and procedures.
- Implement processes for improvements to gain results that enhance operational efficiency
- Onboard/Train staff on policies, procedures, protocols and software utilization
- Analyze shipping data to identify trends and optimize routes and effectiveness
- Lead cross-functional teams in executing logistics strategies effectively.
- Track orders and notified customers of status or potential delays, collaborate with sales and customer service teams to address client concerns and expedite results when necessary.
- Oversee compliance and regulatory processes to reduce the risk of fines or penalties.
- Adapt quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Business Owner
TICL/Reign.Services
2005 - Current
- Owner/Operator Daily Task; calendar management, data entry, vender relations, HR management and coordination, reporting, marketing and online advertising, office systems, coordination and facilitation of staff/vendor meetings.
- Analyze sales data to identify trends and drive decision-making for product offerings, adjust inventory levels, and plan future merchandising efforts accordingly.
- Maintain a visually appealing store layout that encourages browsing and increase the average transaction value.
- Streamline operational processes, resulting in improved workflow and reduced turnaround times, vendor communication processes which leads to stronger partnerships resulting in improved product quality.
- Onboarding of staff; hire, train and supervise team members to maintain a high standard of customer service and productivity.
- Project/Event planning and coordination of sales and promotions.
- Run daily reports and time and calendar management
Toll Collector (Part-Time)
State of California/Department of Transportation
07.2007 - 09.2018
- Monitored toll lane activity and generated operational reports.
- Collected tolls using automated systems, ensuring accurate transactions and customer service.
- Enforce special rules and regulations pertinent to toll collections and the safety of property and bridge traffic. Take responsibility on all levels and ensuring dependability and accountability on each shift. Communicate with superiors and adhere to policy and procedure.
- Monitored traffic flow and addressed issues to optimize vehicle passage efficiency.
- Educated motorists on toll payment methods, enhancing user experience and compliance.
- Maintained cleanliness and functionality of toll collection equipment to ensure operational readiness.
- Assisted in training new staff on procedures, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined toll collection operations and reduced wait times.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
Fire Department Dispatcher
City of Oakland
09.2013 - 09.2014
- Received and screened emergency calls for ambulance, fire, public works, police, and ranger services. Dispatched fire equipment and ambulances as directed. Analyzed emergency situations, primarily fire and medical assignments, and processed requests for mutual aid or cancellations.
- Provided clear pre-arrival emergency medical instructions to the public.
- Monitored dispatch status information and system entries to ensure appropriate deployment of fire equipment and other resources.
- Communicated critical updates on incidents as they developed.
- Followed oral and written instructions to complete assigned tasks.
- Complete reports to communicate final assignments and instructions to oncoming staff.
Senior Customer Service Agent- 311
City and County of San Francisco
02.2007 - 03.2013
- Achieved high customer satisfaction by delivering accurate information on city and county services across multiple departments. Improved public understanding of service policies and procedures through effective phone and online assistance.
- Processed public inquiries regarding government services with professionalism and efficiency.
- Captured service requests through attentive listening and relevant questioning, ensuring accurate information.
- Documented call interactions in the computer system and directed inquiries to appropriate city services including transportation and emergency support.
- Communicated essential information effectively while adhering to protocols.
- Resolved email inquiries and ticket requests promptly, enhancing overall departmental efficiency.
- Contributed to projects aimed at improving service delivery.
Lead Customer Service Representative
SBC/Pacific Bell
12.1998 - 03.2005
- Led teams in managing inbound billing inquiries within a call center environment.
- Developed/tailored product/service offerings to meet customer needs by articulating the benefits of the product
- Monitor order processing and account initialization Leveraged expertise in various operating systems to enhance efficiency.
- Conducted daily meetings to align team objectives and manage tasks effectively.
- Provided peer coaching and generated comprehensive reports on findings and resolutions.
- Served as a liaison between service representatives and management to streamline communication.
- Enhanced quality assurance processes and supported staff development
- Championed sales initiatives, by encouraging a culture of success among team members.
- Managed cash office operations, including credit assessments and payment processing.
- Executed operational strategies that aligned with corporate objectives, enhancing overall productivity within the department.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Leadership and coordination of meetings; confidentiality of data and reports from management
Education
Bachelor of Science - Project Management
TUI University
Cypress, CAHigh School Diploma - College Prep (Early Graduate)
El Cerrito High School
El Cerrito, CA1987
Skills
- Professional and Proactive
- Operational Liaison Support
- Resolution Enthusiast/Multitasker
- Managed Communications
- Calendar/Schedule Management
- Planning/Coordinating/Organization
- Remote/Telecommute Experience
- Data Entry/10-Key/Typing
- CAD
- MS Office
- HRIS
- PeopleSoft
- E-Commerce
- Salesforce
- Zendesk
- CRM
Timeline
Enforcement Officer
City of Oakland/Department Of Transportation
04.2018 - Current
Administrator/Logistics Coordinator
DLS Logistics LLC
02.2015 - Current
Fire Department Dispatcher
City of Oakland
09.2013 - 09.2014
Toll Collector (Part-Time)
State of California/Department of Transportation
07.2007 - 09.2018
Senior Customer Service Agent- 311
City and County of San Francisco
02.2007 - 03.2013
Lead Customer Service Representative
SBC/Pacific Bell
12.1998 - 03.2005
Business Owner
TICL/Reign.Services
2005 - Current
Bachelor of Science - Project Management
TUI University
High School Diploma - College Prep (Early Graduate)
El Cerrito High School