Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
OfficeManager
Rae King

Rae King

Tempe,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Manager with proven success in improving operations and solving problems.

Overview

16
16
years of professional experience

Work History

Product Specialist

Riverview Toyota
01.2019 - 02.2020
  • Worked independently to create a pipeline of leads and sales, required a lot of overtime and workouts in days off to close deals
  • Maintain knowledge of all current vehicles and product line; attended educational sessions to widen knowledge of products
  • Collaboration with my team and managers to close deals for the company.
  • Assisted with demonstrations for Toyota to showcase functionality.
  • Continually expanded knowledge Toyota product line.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Enhanced product performance by conducting thorough market research and competitor analysis.
  • Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.

Account Manager

International Cruise & Excursions
06.2017 - 01.2019
  • Pull leads 'scrolling' out of CRM daily and outbound call customers of multiple partners/time shares and upgrade their free 2 year membership to a preferred billing plan or lifetime membership with ICE.
  • Make a min of 60-100 manual dials a day and present anywhere from 5-7 pitches per day
  • Elite department where teams are based on bi-weekly performance, we are the first department to call the leads
  • Present benefits via phone and close on 1st call
  • Take inbound calls daily as
  • Maintain $25,000 in sales twice a month for A team bonus
  • Maintain $20,000 in sales twice a month for B team bonus
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Manager

Triton Technology
07.2015 - 06.2017
  • Boosted morale among staff members through consistent recognition of outstanding performance and commitment to ongoing professional development opportunities.
  • Achieved higher levels of customer satisfaction through the development of personalized service solutions tailored to individual needs.
  • Leveraged advanced analytics tools to optimize staffing levels during peak hours, reducing wait times without sacrificing quality service delivery.
  • Conducted regular performance reviews with agents, identifying areas for growth and providing resources for professional development.
  • Established performance metrics and monitored agent progress, providing timely feedback to drive continuous improvement.
  • Built a culture of excellence within the team by setting high expectations and modeling exceptional customer service skills.

Controller

Six Star Realty
01.2009 - 01.2010
  • Recruited to start a property management side for them and clean up books
  • Prepared balance sheets, cash flow reports and income statements.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Reviewed processes and procedures to guide program implementation and optimize auditing.

Assistant Controller

PRM (Primary Residential Management)
01.2004 - 01.2009
  • Responsibilities included everything controller needed me to do and learn from checking the account payables/receivables
  • Training for property managers
  • Rent collection
  • Audits of rents collected and owed
  • Cross-checking all accounting functions from rent payments applied to a/p to maintenance invoices paid and checked for accuracy, questioned when suspicious activity was found
  • Reconciliation of owner's statements/tenant payments for issues that would arise and questions needing answers – research and investigating accounts and account setups to find the discrepancies
  • I wore just about every hat at this company and I wore them very well – so if you can imagine all the different departments from leading, to owner acquisition, accounting, property managers, maintenance, and Admin I basically oversaw it all and was right hand to the controller and the GM.
  • Ensured integrity of general ledger accounts through regular reconciliations, adjustments, and detailed documentation.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Assisted in the preparation of accurate financial statements, supporting company growth and decisionmaking.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Managed accounts payable and receivable functions with a focus on timely payment processing while minimizing bad debt exposure.
  • Created ad-hoc reports for upper management to support decision making during critical business periods.
  • Prepared balance sheets, cash flow reports and income statements.
  • Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
  • Accurately completed financial statement audits and thoroughly reviewed results.

Education

BS Accounting -

University of Phoenix

AA Visual Communications -

Al Collins

Skills

  • Product Training
  • Product positioning
  • Sales expertise
  • Sales Support
  • Product Performance Monitoring
  • High technical skills
  • Mastery of data collection
  • Competitive Analysis
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Analytical and Methodical
  • Friendly and Patient
  • Organizational Skills
  • Interpersonal Skills
  • Customer Communication and Empathy
  • Collaborative Team Player
  • System Maintenance
  • Microsoft Windows and Office
  • Highly Professional
  • Active Listening
  • Attention to Detail
  • Call Management
  • Documentation Development
  • Call Center Operations
  • Support Services
  • Creative Issue Resolution
  • Account Administration
  • Customer Engagement

Additional Information

Bartending, accounting, property management, phone sales, insurance sales, admin work, accounting manager, controller, to car sales I’ve literally done it all and had a great time growing and leaning and failing my way to a wealth of knowledge and success and failure that was ultimately just another success in my book! I’ve got a super positive attitude and I fully believe positive energy and karma in my personal life and professional life. I thrive in fast paced and challenging work environments and want no part in a boring routine type of daily work. I love wearing multiple hats and my ability to do so always shocks and awes my employers and my employees in certain roles.

Timeline

Product Specialist

Riverview Toyota
01.2019 - 02.2020

Account Manager

International Cruise & Excursions
06.2017 - 01.2019

Manager

Triton Technology
07.2015 - 06.2017

Controller

Six Star Realty
01.2009 - 01.2010

Assistant Controller

PRM (Primary Residential Management)
01.2004 - 01.2009

BS Accounting -

University of Phoenix

AA Visual Communications -

Al Collins

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