Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rae Lawson

West Haven

Summary

Adept at navigating high-stress environments, I significantly enhanced customer loyalty and satisfaction at HFSinclair through empathetic service and effective problem resolution. Leveraging expertise in data entry and customer service, I implemented control procedures that reduced accounting errors, showcasing my attention to detail and proactive problem-solving skills.


Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.


Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

33
33
years of professional experience

Work History

Wholesale Terminal Services Administrator

HFSinclair
04.2015 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Exchange Accounting

Sinclair Oil Corporation
02.2010 - 04.2015
  • Reduced accounting errors by implementing internal control procedures and routinely monitoring adherence to established policies.
  • Minimized risk exposure for clients by staying current on industry regulations and advising on best practices for compliance.
  • Strengthened client relationships through proactive communication regarding important deadlines, regulatory changes, or potential risks to their business operations.
  • Reviewed organization's adherence to regulatory guidelines applicable to specific activities and practices.

Billing Specialist

Sinclair Oil Corporation
04.1992 - 02.2010
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.

Education

High School Diploma -

Irvine High School
Irvine

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Administrative support
  • MS office
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop spreadsheets.

Timeline

Wholesale Terminal Services Administrator

HFSinclair
04.2015 - 12.2024

Exchange Accounting

Sinclair Oil Corporation
02.2010 - 04.2015

Billing Specialist

Sinclair Oil Corporation
04.1992 - 02.2010

High School Diploma -

Irvine High School
Rae Lawson