Rae Marie Burgos
Mount Pleasant,WI
Summary
Experienced customer service representative with a strong focus on effective communication, both written and oral. Skilled in active listening and adept at problem-solving analytically. Committed to improving customer experiences through service-oriented behaviors. Recognizes the importance of understanding customer desires and providing tailored solutions to foster loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations, and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and performance. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Stay at home family caregiver and household manager
11.2017 - Current
Bakery Associate
O&H Bakery
04.2017 - 11.2017
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Provided exceptional phone and in person customer service by promptly filling orders, taking orders, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to maintain customer loyalty
Child Care at home
Self Employed
10.2010 - 06.2016
- Supervised and ensured the safety of children ranging in age from infants to school-age
- Developed and implemented age-appropriate activities, games, and crafts to promote learning and creativity
- Established positive relationships with parents by providing regular updates on their child's progress and well-being
- Maintained a clean and organized environment, including sanitizing toys, equipment, and play areas regularly
- Assisted with meal preparation, feeding, diapering, and toilet training as needed
- Documented daily observations of each child's behavior, milestones achieved, or concerns for communication with parents/guardians
Department Manager
Barnes & Noble
05.1996 - 10.2001
- Implemented visual merchandising techniques to create appealing displays that increased customer engagement and drove sales
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
- Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
General Manager
Books-A-Million
08.1991 - 05.1996
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
- Mentored and coached employees to develop their skills and advance within the organization
Education
High school diploma -
Portage High School
Portage, IN06.1991
Skills
- Store level human resources
- Organizational management
- Data entry
- Computer skills
- Self Starter
- Quick Learner
- Strong Telephone Skills
- Administration, store level
- Customer Service
- Multitasking
- Social interaction
- Empathetic listening
Additionalinformation
Stay at home family caregiver and household manager, 11/01/17
Timeline
Stay at home family caregiver and household manager
11.2017 - Current
Bakery Associate
O&H Bakery
04.2017 - 11.2017
Child Care at home
Self Employed
10.2010 - 06.2016
Department Manager
Barnes & Noble
05.1996 - 10.2001
General Manager
Books-A-Million
08.1991 - 05.1996
High school diploma -
Portage High School
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