Rae Mastro
Rochester,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
52
52
years of professional experience
Work History
Owner/CEO
Mastro Graphic Arts, Inc.
01.1992 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales Manager
Mastro Graphic Arts, Inc.
01.1972 - 01.1992
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
Skills
- Excellent Communication
- Critical Thinking
- Customer Service
- Cultural Awareness
- Attention to Detail
- Calm Under Pressure
Timeline
Owner/CEO
Mastro Graphic Arts, Inc.
01.1992 - Current
Sales Manager
Mastro Graphic Arts, Inc.
01.1972 - 01.1992
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