Rae Moon
Bremerton,WA
Summary
Dedicated Customer Service Aficionado committed to maintaining the highest level of customer satisfaction and experience. Excellent ability in establishing rapport and assisting with guests needs. Devoted to meeting and exceeding company goals. Punctual and reliable candidate with passion and drive.
Overview
8
8
years of professional experience
Work History
Techline Operator
Flock Safety
2022.05 - Current
- Streamlined workflow for techs out in field.
- Enhanced operational efficiency by monitoring and adjusting assets/product for optimal performance.
- Improved product quality with meticulous attention to detail during review and validation.
- Inspected products and assets to maintain quality and efficiency.
- Collaborated with other departments to optimize customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided troubleshooting and technical assistance in real time threw chat support.
Lead Field Specialist
Peloton Interactive
2018.10 - 2022.03
- Main point of contact for 90+ employees
- Assisted in screening/interviewing/hiring/onboarding new employees
- Customer service extraordinaire
- Trained team on new producers & products
- Accurate manipulation of inventory
- Handling competing priorities & multiple evolutions simultaneously
- Familiar with SaaS tools and quick to analyze data
- Specialized in solving all technical matter and resolved all technical and non technical queries of the CRM user
- Provided training & team development utilizing FSL
- Managed time sensitive deadlines & tasks
- Launched new locations and all start-up procedures
- Traveled to & trained 3PL locations
- Provided exceptional support to varies teams for field & in house.
Sales Supervisor
Spencers Gifts
2016.04 - 2018.05
- Managed & advised career development
- Processed returns, refunds, and exchanges
- Ensure all safety standards are met
- Train new associates
- Creative problem solver
- Restructured store to make it more effective & efficient
- Handled sensitive tasks & information.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Increased customer satisfaction by addressing and resolving client concerns efficiently
Skills
- Time Management
- Problem Solver
- Professionalism
- Team Player
- Efficient Multitasking
- Customer Service
- Expert Trend Analyst
- Field Operations
- Attention to Detail
- Effective Communication
Timeline
Techline Operator
Flock Safety
2022.05 - Current
Lead Field Specialist
Peloton Interactive
2018.10 - 2022.03
Sales Supervisor
Spencers Gifts
2016.04 - 2018.05
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