Rachel Phillips
Mapleton,UT
Summary
Dynamic Application Analyst Manager at Revere Health with expertise in EHR optimization and cross-functional team leadership. Spearheaded a successful system transition, enhancing operational workflows and user satisfaction. Proven track record in training development and strategic planning, driving significant improvements in system adoption and performance across a multi-specialty healthcare organization.
Overview
28
28
years of professional experience
Work History
Application Analyst Manager
Revere Health
11.2009 - Current
- Lead a team of 12 Application Analysts across Utah and 2 training specialists, providing strategic oversight for application support, optimization, and end-user training across a multi-specialty healthcare organization.
- Serve as a subject matter expert (SME) for platforms including Altera TouchWorks, Athena IDX, Phreesia, and SolutionReach, ensuring system reliability, performance, and end-user satisfaction.
- Played a key role in the 2-year transition from GPMS to Centricity GE (now Athena IDX), supporting system configuration, data migration, testing, training coordination, and post-go-live stabilization.
- Spearheaded the revamp of the Super User Program in 2025, enhancing peer-led support, fostering best practice sharing, and increasing system adoption across clinical and administrative teams.
- Lead a dedicated training team in designing and delivering comprehensive programs for new hires, system upgrades, and role-specific workflows, resulting in improved onboarding efficiency and a measurable reduction in post-training support requests.
- Partner cross-functionally with IT, clinical operations, and vendor stakeholders to align system enhancements with organizational priorities and regulatory requirements.
- Oversee testing, validation, and deployment efforts using SSMT/CMT tools to maintain data integrity and ensure seamless rollouts and system upgrades.
- Serve as a strategic contributor in the optimization and support of enterprise clinical and administrative applications, enhancing operational workflows across a multi-specialty healthcare system. recommend action steps.
Administrator /Medical Billing Manager
Mt. Timpanogos Women’s Healthcare
01.1998 - 11.2009
- Directed all administrative, billing, and operational functions for a high-volume OB/GYN practice, leading to the clinic’s successful integration into Revere Health.
- Led the implementation of a new billing system that decreased days in A/R by 30% and improved collection rates through streamlined processes and rigorous staff training.
- Encouraged, guided, and supported all 7 billing professionals in obtaining their CPT (Certified Professional Coder) certifications, promoting professional development and coding accuracy.
- Developed and delivered monthly financial performance reports and dashboards, identifying opportunities for cost savings and revenue enhancement.
- Ensured compliance with payer requirements, audits, and documentation standards during a period of growth and technological change
Clinic Office Manager
InterMountain Medical Group
05.2004 - 01.2006
- Managed daily operations of a high-demand Instacare facility, including staffing, scheduling, clinical workflows, and patient satisfaction.
- Supervised 11 employees and 3 providers, implementing improvements that reduced patient wait times and improved staff performance.
- Served as Urban South Region Team Lead, standardizing operations and supporting regional improvement initiatives across multiple Instacare locations.
Education
High School Diploma -
Lehi High School
Lehi, UTSkills
- IT Project Leadership
- EHR/EMR Optimization (Altera TouchWorks, Athena IDX)
- Clinical & Business Workflow Analysis
- Cross-Functional Team Management
- Training Development & Delivery
- Strategic Planning & Communication
- Data Analysis & Financial Oversight
- Stakeholder Engagement
Timeline
Application Analyst Manager
Revere Health
11.2009 - Current
Clinic Office Manager
InterMountain Medical Group
05.2004 - 01.2006
Administrator /Medical Billing Manager
Mt. Timpanogos Women’s Healthcare
01.1998 - 11.2009
High School Diploma -
Lehi High School
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