Rae Scott
Atchison,KS
Summary
Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and efficient food preparation. Skilled in cash handling and multitasking, consistently improving service speed during peak hours while maintaining high standards of cleanliness and safety.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mcdonalds Crew Member
McDonald's
09.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Managed inventory levels, restocking supplies promptly to minimize disruptions during peak hours.
- Assisted in training new crew members on operational procedures and best practices for service excellence.
- Collaborated with team members to optimize workflow, reducing wait times during busy shifts.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Maintained cleanliness of work areas, adhering to health regulations and promoting a safe workplace.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Personal Care Assistant
Corby Place
05.2023 - 09.2023
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medication and maintained accurate health records for compliance with care plans.
- Implemented safety protocols, ensuring a secure environment for clients at all times.
- Assisted clients with activities of daily living such as bathing,dressing,grooming and toileting.
- Preformed housecleaning duties including laundry,vacuuming,dusting,mopping floors and changing bed linings.
- Monitored vital signs such as blood pressure, pulse rate and respiration for the patients health status.
- Administered medication under supervision of a registered nurse or physician.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Made the consumers bed, help maintained their apartment floors by sweeping and moping and sanitized surfaces to support activities of daily living.
- Recorded consumers temperature, blood pressure to monitor health and well-being.
Fast Food Crew Member
Toco Bell Pilot
09.2021 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, adhering to safety and health regulations.
- Prepared food items according to company standards, ensuring quality and consistency in every order.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Greeted customer orders promptly and accurately.
- Operated cash registers to process customer orders.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Cleaned and sanitized work areas, equipment, utensils,dishes, and silverware.
- Followed all health and safety regulations when handling food.
- Provided excellent customer service by responding to inquiries promptly.
- Replenished condiments,napkins, and other supplies at the counter area.
- Took orders from the customers over the phone and in person.
- Prepared beverages including coffee drinks, smoothies.
- Checked the quality of products before serving them to customers.
Sales Associate
Dollar General
09.2021 - 09.2021
- Assisted customers in locating products and provided recommendations to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments,refunds,and exchanges accurately and efficiently.
- processed customers orders promptly and accurately.
- Answered phones in courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
Fast Food Crew Member
McDonald's
04.2020 - 08.2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, accurately processing transactions.
- Maintained cleanliness and organization in dining and kitchen areas to meet health standards.
- Collaborated with team members to enhance workflow and optimize service speed.
- Trained new crew members on operational procedures and safety protocols.
- Implemented process improvements that enhanced efficiency during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Became familiar with products to answer questions and make suggestions.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
- Assisted in training new staff on store policies and customer service standards.
Education
High School Diploma -
North Platte High School
Dearborn, MOSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Basic math
- Drive-thru operations
- Food preparation
- Crew leadership
- Store opening and closing\
- Valid Driver's license
- Cooking
- Food running
- Beverage preparation
Certification
- Food Safety License - 2024-2029
Languages
Spanish
Elementary
Timeline
Mcdonalds Crew Member
McDonald's
09.2023 - Current
Personal Care Assistant
Corby Place
05.2023 - 09.2023
Fast Food Crew Member
Toco Bell Pilot
09.2021 - 11.2021
Sales Associate
Dollar General
09.2021 - 09.2021
Fast Food Crew Member
McDonald's
04.2020 - 08.2020
High School Diploma -
North Platte High School