Rae Soles
Scottsdale,AZ
Summary
Competent, well-rounded Mental Health and Customer Service Professional with 5+ years' experience. Continuing student seeking employment as an administrative assistant to bolster practical and soft-skills.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Scottsdale Providence Recovery Center
02.2023 - Current
- Oversee the physical wellbeing of residents including temperature checks, medication organization, and observation.
- Oversee mental health care activities including group facilitation, completing rounds, and transporting residents to appointments.
- Complete documentation for every incident and forwarded to correct personnel for review.
- Answer and make phone calls regarding medication updates, residents’ wellbeing, finances, and appointments.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Barista
Coffee Plantation
07.2022 - 03.2023
- Greeted and served guests in a friendly manner, memorized and informed customers of daily drink and food specials, and received, prepared, and served orders
- Maintained tidiness of restaurant, line, and backroom in accordance with food safety regulations
Server
Blanco, Cocina + Cantina
03.2020 - 06.2022
- Provide (up to) a 9 table section with excellent service, greeting them within 2 minutes of being seated
- Ring, write, and repeat orders; mark tables accordingly and pre-bus (full hands in, full hands out)
- Memorize full menu, happy hours, and specials; Recommend items based on genuine preference
- Provided charming, friendly, and accommodating service to guests while supporting team members on shift
Bartender
Alamo Drafthouse Cinema
05.2019 - 03.2020
- Greeted guests, operated phone, sold tickets, merch, and food
- Ensured quality and cleanliness of all equipment, mixers, garnishes & glassware in the bar area; stocked and organized walk-in coolers & maintained inventory of bar (back and FOH)
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dog Walker
Self
06.2018 - 05.2019
- Developed and maintained network of returning clients
- Provided security to customers’ dogs and home throughout walks or while pet sitting overnight
- Maintained a solid rapport with recurring clients while giving updates via photo/video ‘report cards’
Administrative Assistant
The University of Arizona
05.2016 - 09.2017
- Monitored visitor activity in an ITAR compliant building (OSIRIS-Rex HQ) for NASA’s 3rd New Frontiers mission, answered and directed incoming phone calls
- Managed all shipments, coordinated building meeting schedules, performed tasks directed by PI staff
- Armed/unarmed building during opening and closing shifts
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Science - Chemical Engineering
The University of Arizona
Tucson, AZSkills
- Microsoft Office Suite
- Community Mental Health Programs
- CPR Certified (exp 2025)
- CPI (Crisis Prevention Institute) Training
- Group Facilitation
- Visio (3 years)
- Outlook
- MATLAB (3 years)
- ASPEN HYSYS/Plus
- SolidWorks
- Bartending/Serving & Customer Service
- Manufacturing
- Quality Inspection/Control
- Time management
- POS
Timeline
Behavioral Health Technician
Scottsdale Providence Recovery Center
02.2023 - Current
Barista
Coffee Plantation
07.2022 - 03.2023
Server
Blanco, Cocina + Cantina
03.2020 - 06.2022
Bartender
Alamo Drafthouse Cinema
05.2019 - 03.2020
Dog Walker
Self
06.2018 - 05.2019
Administrative Assistant
The University of Arizona
05.2016 - 09.2017
Bachelor of Science - Chemical Engineering
The University of Arizona
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