Rae' Washington
Belle Chasse,LA
Summary
Goal-oriented Recruiting Coordinator looking to support growing team with expertise and drive. Adept at establishing rapport and collecting information. However, trained in all types of related documentation as well as working with insurance companies to file and appeal claims. I'm also a skilled Referral Coordinator with experience managing referrals for providers. Passion for supporting quality patient care, case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recruitment Coordinator
HCA Human Resources, LLC
Nashville , TN
2024.04 - Current
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Conducted reference checks for prospective employees.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Responded promptly to inquiries from prospective applicants regarding open positions.
- Updated candidate records in databases, ensuring all information was accurate and up-to-date.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Administrative Supervisor
HCA Healthcare - Tulane Cancer Center
New Orleans , LA
2022.08 - Current
- Directed and oversaw office personnel activities.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Managed payroll for temporary, hourly and salaried employees.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Coordinator Patient Navigator
HCA Healthcare - Tulane Medical Center
New Orleans , LA
2020.05 - 2022.08
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Maintained professional relationships with healthcare providers.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Authorization Specialist
HCA Healthcare - Tulane Hospital and Clinic
New Orleans , LA
2018.02 - 2020.05
- Explained eligibility details and affordability options to patients with kindness and respect.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
Registrar
HCA Healthcare - Tulane Cancer Center
New Orleans , LA
2017.06 - 2018.02
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Registered patients for outpatient procedures and emergency services.
- Welcomed patients to facility and assisted with registration sign-in process.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Advised patients of monies required to be paid prior to services.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Front Desk Agent
Holiday Inn Express and Suites
Harvey , LA
2017.03 - 2017.06
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone or email.
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Created and optimized employee schedules for shift coverage.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Supervised daily operations of hotel front desk in absence of manager.
Front Desk Supervisor
TownePlace Suites by Marriott
Baton Rouge , LA
2016.08 - 2017.01
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Facilitated front desk operations for busy high-volume hotel.
- Created and optimized employee schedules for shift coverage.
Night Auditor
Holiday Inn Express
Baton Rouge , LA
2016.03 - 2016.08
- Assisted hotel guests with check in and out procedures courteously.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained well-stocked and presentable complementary food and beverage station.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Monitored reservations to track incoming parties and special events.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Education
High School Diploma -
St. James High
Saint James, LA05.2003
Skills
- Insurance expert
- Confidentiality
- Medical terminology
- Proactive problem solving
- Computer savvy
- Financial counseling
- Conflict mediation
- Appointment confirmation
- Medical filing
- Patient interviewing skills
- Bill processing
- Adjustment posting
- Billing dispute resolution
- Payment management
- Audit procedures
- Reliable and trustworthy
- MS Office
- Organization
- Work ethic
- Time management
- Account management
- Document preparation
- Friendly, positive attitude
- Customer service
- Leadership
- Analytical
- Processes and procedures
- Goal-oriented
- Issue and conflict resolution
- Contract development and management
- Relationship building
- Team building
- Training & Development
- Recruiting processes
- Data Tracking
- Resume Screening
- Background Checks
- Human Resources
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Basic Life Support Certification
Timeline
Recruitment Coordinator
HCA Human Resources, LLC
2024.04 - Current
Administrative Supervisor
HCA Healthcare - Tulane Cancer Center
2022.08 - Current
Coordinator Patient Navigator
HCA Healthcare - Tulane Medical Center
2020.05 - 2022.08
Authorization Specialist
HCA Healthcare - Tulane Hospital and Clinic
2018.02 - 2020.05
Registrar
HCA Healthcare - Tulane Cancer Center
2017.06 - 2018.02
Front Desk Agent
Holiday Inn Express and Suites
2017.03 - 2017.06
Front Desk Supervisor
TownePlace Suites by Marriott
2016.08 - 2017.01
Night Auditor
Holiday Inn Express
2016.03 - 2016.08
- Basic Life Support Certification
High School Diploma -
St. James High
Similar Profiles
Daniel MortonDaniel Morton
Machine Operator at BMK Americas LLC (Bought Shaw Industries) Human ResourcesMachine Operator at BMK Americas LLC (Bought Shaw Industries) Human Resources
Raymond NobleRaymond Noble
HR Consultant at Pinnacle Human Resources, LLCHR Consultant at Pinnacle Human Resources, LLC
Misty HillMisty Hill
Employee Relations Manager at Department of Natural Resources Human Resources ProgramEmployee Relations Manager at Department of Natural Resources Human Resources Program