Rae Wilson

• Inspected rental properties for cleaning and maintenance issues
• Developed customized inspection checklists for individual property types to ensure consistency in assessments
• Conducted thorough check-in and check-out inspections, ensuring accurate documentation of property conditions
• Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules
• Enhanced client satisfaction and increased owner retention with thorough inspections, timely reporting, proactive communication, and efficient problem resolution
• Identified potential safety hazards and code violations; recommended appropriate corrective actions
• Communicated with team members and management about quality standards and/or issues
• Performed routine maintenance checks on essential equipment for optimal performance during property inspections
• Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with quality standards and business regulations
• Performed minor repairs as needed by utilizing a diverse skill set in areas like carpentry, plumbing, electrical work, and painting
• Managed supplies, equipment, and property inventories and replenished to meet operational needs
• Adhered to strict ethical standards while conducting all aspects of property inspections, fostering a reputation for integrity within the industry
• Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals

• Maintained a clean and professional medical standard appearance
• Provided exceptional and courteous patient care
• Coordinated with other departments to facilitate seamless operation
• Handled confidential patient information professionally and ethically
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards
• Collected and entered patients' demographic and insurance data into the computer database to establish patients' medical records and update charts
• Answered phone calls and responded knowledgeably to patient inquiries
• Scheduled patient appointments, diagnostic tests, and outpatient procedures
• Coordinated patient appointments with clinic and physician referrals
• Obtained and/or verified patient's demographics, insurance information/eligibility, and benefits required for scheduling, pre-certification, and pre-registration
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines
• Composed and delivered business correspondence

• Arrived early to clock in, prepare section, and attend pre-shift meetings
• Welcomed guests and promoted specials, deals, and to-go options
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
• Assigned tables suitable for guest needs and restaurant section rotation
• Provided quick, efficient, professional, and friendly service
• Utilized time management skills in a fast-paced environment
• Supported servers, food runners, and bussers with keeping the dining area running smoothly
• Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas
• Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness
• Provided quality service and cultivated positive relationships with a wide variety of guests
• Handled stressful and uncomfortable situations professionally
• Served food and beverages promptly with focused attention to quality and customer satisfaction
• Worked with POS system to place orders, make special requests, and manage bills
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Adhered to state laws regarding alcoholic beverage services and customer regulations
• Verified drinking age requirements of customers by carefully reviewing photo identification
• Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer
• Managed cash, checks, and credit cards
• Took initiative to keep the service areas clean, organized, and stocked at all times
• Maintained health and safety protocols and fulfilled opening/closing/shift duties
• Regularly cleaned and sanitized kitchen/bar area, beer lockers, refrigeration, and storage areas
• Monitored seating area and checked restrooms regularly to keep them spotless
• Trained new employees on best customer service practices and restaurant policies to maintain high standards of service
• Met with managers to discuss trainee progress and areas of opportunity
• Created quality and memorable dining experiences to ensure return customers and business referrals

Please see most recent SERVER work history for details

Please see most recent SERVER work history for details

• Managed and participated in daily store and sales meetings
• Greeted customers with positive first impression
• Answered phone calls professionally and responded knowledgeably to customer inquiries
• Answered customer questions about products and services, promoted sales, and informed customers of ship-to-home or store options
• Maintained a professional demeanor by staying calm in stressful, fast-paced environments
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for the sales floor by pricing or tagging
• Managed returns, exchanges, discounts, and refunds in accordance with store policy
• Tracked customer orders and verified product quantity and quality to determine the accuracy of orders and reduce errors
• Ensured occasional complaints were resolved in a timely and satisfactory manner

• Served as a sales associate coach and manager on duty
• Managed associates' customer service and sales behaviors
• Coached sales associates in product specifications, sales incentives, and selling techniques to significantly increase customer satisfaction ratings
• Partnered with store manager to discuss associates' strengths and areas of opportunity
• Implemented training activities to develop and improve associates' areas of opportunity
• Trained new employees
• Helped promote teamwork, build strengths, and create a positive work environment
• Ensured productivity through clear instructions, follow-up, feedback, recognition, and accountability

• Completed opening and/or closing procedures
• Completed daily assignments related to store management, sales, marketing, customer relations, and maintenance
• Implemented daily procedures to keep store clean, adequately stocked, and well-organized
• Handled store operations and cash management (i.e. closing/opening registers, taking deposits to the bank, etc)
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Transmitted payroll in a timely and accurate manner

• Provided authorized access to store as needed to facilitate merchandise receiving
• Unloaded merchandise from delivery trucks - noted over/short/damaged quantities
• Supervised merchandise processing and restocking
• Organized stockroom in adherence with company policies
• Merchandised products effectively on the sales floor and in accordance with company standards
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines
• Conducted inventory and prepared merchandise for the sales floor by pricing or tagging

• Maintained clean, organized, and professional office
• Provided exceptional client service
• Scheduled and coordinated client appointments
• Handled confidential information professionally and ethically
• Built and maintained positive client relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
• Utilized active listening skills to identify customer needs and provide appropriate solutions
• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Executed record filing system to improve document organization and management
• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Updated HR database with new employee information, changes in benefits, and other details
• Managed employee data and privacy to keep employee data confidential
• Managed payroll and timekeeping to track hours and accurately pay employees
• Prepared new hire letters, employee contracts, and corporate policies

• Developed and implemented clients' care plan
• Educated patients and families on proper care and treatment to facilitate successful home care
• Built strong relationships with clients to deliver emotional support and companionship
• Managed behavioral issues for clients with disabilities
• Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
• Transported individuals to events and activities, medical appointments, and shopping trips
• Assisted with community integration for clients with disabilities
• Reported progress and notes and conferred with supervisor to discuss patient condition and medical care
• Followed directions of licensed nurses to administer medications and treatments
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Maintained a clean and safe environment to promote patient safety and comfort
• Trained new employees
• Helped coordinate employee schedule
• Assisted with medical team and employee communications
• Trained to respond in emergency situations
• Entrusted to handle confidential and sensitive situations in a professional matter

Please see most recent SERVER work history for details