Summary
Overview
Work History
Education
Skills
Certification
Linkedin Profile
Websites
Languages
References
Timeline
Generic

Rae Young

Grasonville,MD

Summary

HR professional with expertise in recruitment strategies and employee onboarding. Demonstrated success in enhancing team performance through targeted training and effective conflict resolution. Proficient in HR management software, fostering collaboration, and driving operational efficiency. Enjoys learning new things and has a strong track record in managing team operations and improving productivity while ensuring customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Trained Shift Lead- Marketing

Go Ape Zip Line & Treetop Adventure
05.2025 - Current
  • Supervised daily operations to ensure smooth workflow and team performance.
  • Trained new staff on safety procedures and operational standards.
  • Managed inventory levels and organized stock for efficient access.
  • Coordinated shift schedules to optimize staff coverage and service delivery.
  • Addressed customer inquiries and resolved issues promptly during shifts.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Conducted regular team meetings to communicate updates and foster collaboration.
  • Maintained cleanliness and organization of work areas for a safe environment.
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Provided guidance and support to other team members as needed.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Assists with all hiring operations: interviews, screenings, hiring, processing, training, reviews, payroll, and scheduling.
  • Evaluates and checks off other guides for their briefs.
  • Navigates Paylocity and fields questions that the staff have.
  • Fills out the logs, trainings, and spreadsheets.
  • Quarantined discontinued equipment or broken equipment and logs it into our system.
  • Marketing, making our location known in the local areas.
  • Team bonding, large booking events.
  • Fielding customer questions online and in person.
  • Assist in special projects as requested.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Ensured that all safety protocols were followed at all times.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Upheld company standards and compliance requirements for operations.
  • Performed administrative tasks including filing documents, data entry.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Taught staff upselling techniques to meet revenue targets.
  • Created weekly staff schedules to ensure adequate coverage.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.

Human Resource Healthcare Recruiter

AGH/HS
12.2024 - 05.2025
  • Initiated and maintained training and development for current employees and new employees.
  • Processed internal transfer requests by notifying managers of associates' intentions upon receipt.
  • Maintained updated listings of available positions on the careers page of the organization.
  • Reviewed applications and resumes to identify qualified candidates before external advertising.
  • Developed targeted recruitment strategies to attract qualified healthcare professionals.
  • Attended job fairs to present a professional image and promote open positions.
  • Coordinated onboarding processes for new hires, ensuring adherence to policies.
  • Managed salary negotiations and offer processes to facilitate smooth onboarding experiences.
  • Sourced, screened, and interviewed candidates for clinical and non-clinical roles efficiently.
  • Managed salary negotiations and offer process to facilitate on-boarding.
  • Maintained a database of applicant information and tracked open requisitions.
  • Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
  • Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
  • Developed active and passive candidate pipelines through research, networking and screening.
  • Conducted phone screens with potential applicants and evaluated their qualifications.
  • Met with management to understand staffing model and growth projections for department, office and region.
  • Created reports summarizing recruiting activities such as number of applicants interviewed or hired each month.
  • Researched industry trends in order to stay up-to-date on best practices for recruitment activities.
  • Identified ways to streamline recruitment processes by utilizing available resources more efficiently.
  • Attended career fairs and other events to promote the organization's brand as an employer of choice.
  • Scheduled interviews between the hiring manager and potential candidates.
  • Assisted in creating compensation packages that were competitive yet cost effective.
  • Analyzed data related to employee retention rates in order to develop strategies for improving these metrics.
  • Coached hiring managers on interviewing techniques that would help them identify top talent.
  • Developed relationships with local colleges, universities, and other organizations related to healthcare recruiting.
  • Maintained a strong network of healthcare professionals to fill clinical and non-clinical roles efficiently.

Human Resource Talent Acquisition and Retention

12.2022 - 12.2024
  • Prepared and sent accurate offer letters to candidates in a timely manner.
  • Executed administrative onboarding tasks, including data entry in HRIS and I-9 verification.
  • Managed email correspondence, directing inquiries to appropriate stakeholders.
  • Maintained confidentiality and accuracy of employee e-files in compliance with regulations.
  • Oversaw recruitment cycle from initial applicant contact to scheduling interviews and travel arrangements.
  • Created and updated job descriptions, posting openings on job boards and social media platforms.
  • Attended career fairs and HR-related events while staying current on recruiting trends.
  • Onboarded new employees by preparing necessary paperwork and updating organizational charts.
  • Created events, team bonding, managed/updated relevant trainings for employees
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.

Human Resources

Target
10.2021 - 12.2022
  • Tracked annual training for seasonal employees and students, ensuring comprehensive record-keeping.
  • Established relationships with external vendors providing services related to human resources operations.
  • Assisted in developing human resources policies and procedures related to staffing needs.
  • Configured modules such as financials, supply chain management, manufacturing, human resources, payroll.
  • Participated in training programs to stay abreast of current developments in human resources law.
  • Developed and executed policies and procedures related to human resources operations.
  • Supported Human Resources activities such as recruitment drives or training sessions.
  • Created reports on training attendance, trending topics, and online course engagement.
  • Analyzed survey data to gather feedback from event participants and presenters.
  • Supported design, preparation, and procurement of educational materials for employee development.
  • Researched and recommended innovative training methods for new hires.
  • Coordinated logistics and administrative tasks for training courses and special HR events.
  • Led administration of Mentoring and Onboarding Programs to enhance employee integration.
  • Managed communications for global core and leadership development programs, ensuring participant engagement.

Cross Country Girls/Boys Coach

Queen Annes High School
08.2022 - 11.2022
  • Communicated schedules, practices, and event details to team effectively.
  • Organized and scheduled cross country meets, ensuring smooth operations.
  • Maintained oversight of high school students during practices and team events.
  • Managed uniforms, gear, water supply, and logistics for meets and practices.
  • Notified parents and school about schedule changes for practices and meets.
  • Developed and implemented comprehensive practice plans for optimal performance.
  • Facilitated five to six practices weekly to enhance team skills.
  • Supervised athlete behavior using positive discipline techniques to ensure safety.

Lead Barista

Starbucks
03.2019 - 03.2022
  • Facilitated effective interactions with customers, associates, supervisors, and management.
  • Trained new baristas in beverage preparation and customer service techniques.
  • Led daily operations and managed team schedules to ensure smooth service.
  • Oversaw maintenance of clean workstation, including floors, work areas, equipment, walls, and refrigerators.
  • Developed staff through ongoing training, coaching, and performance feedback.
  • Assisted Manager in supervising associates and providing insights for annual reviews.
  • Supported Manager with administrative and human resource functions during downtime.
  • Conducted daily STEP observations and reported safety hazards to management immediately.

Scoreboard Operator

Truxton Park - City of Annapolis, MO
01.2019 - 01.2020
  • Ensured safety of game environment by monitoring player conduct and equipment compliance.
  • Kept accurate score and recorded players' points and fouls throughout the game.
  • Informed referees and coaches of applicable rules to maintain fair play.
  • Monitored sidelines to prevent running, rolling, or bouncing balls during gameplay.
  • Verified that players removed earrings and watches prior to participation.

Sales Associate

Under Armour
06.2018 - 10.2018
  • Provided comprehensive product knowledge to enhance customer engagement and drive sales.
  • Supported colleagues by sharing expertise to facilitate task completion and improve customer interactions.
  • Recommended key looks and integrated current trends and promotions based on individual customer styles.
  • Increased brand awareness of Under Armour by introducing customers to additional brand channels.
  • Executed accurate register transactions in compliance with cash control procedures and service guidelines.
  • Restocked return merchandise accurately, ensuring proper labeling of damaged items at shift end.
  • Maintained organized and clean sales floor, cash wrap, fitting room, and stockroom for safety and presentation.
  • Streamlined merchandise handling through effective shipment processing, markdown optimization, and replenishment systems.

Education

Bachelor's Degree - Psychology

Salisbury University
05.2021

College Prep - PreMed

St Mary's High School
12.2015

Skills

  • Ability to perform under pressure
  • Customer service
  • Staff training
  • Oral and interpersonal communication
  • Multitasking proficiency
  • Microsoft Office Suite
  • Excel, Word, PowerPoint
  • HR management software expertise
  • Workday, Visio, Monday, UKG Pro, Indeed, Teams
  • Employee onboarding
  • Background check processing
  • Drug screening procedures
  • I-9 processing
  • Event coordination
  • Meeting, interviews, scheduling
  • Payroll management
  • Recruitment strategies
  • Performance management techniques
  • Project management skills
  • Technical project management
  • Organization skills
  • Team motivation
  • Employee evaluation
  • Staff supervision
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Performance improvement
  • Coaching and mentoring
  • Workplace safety
  • POS system operation

Certification

  • CPR/AED: Adult, Child & Infant + First Aid
  • A.V.E.R.T. Active Violence Emergency Response Training with Bleeding Control
  • Shift Lead Training - Paylocity
  • Anti Harassment Policy - Paylocity
  • Strategic Content Marketing - PMI Registered Education Provider
  • Coaching Skills for leaders & Managers - PMI Registered Education Provider
  • L&D Foundations: Essential Skills for L&D Leadership - LinkedIn
  • Human Resources: Compensation and Benefits - SHRM
  • Data-Driven HR: AI-Powered People Analytics for Workforce Planning and Employee Experience - SHRM
  • Human Resources: Payroll - SHRM

Linkedin Profile

https://www.LinkedIn.com/megan-young

Websites

Languages

American Sign Language
Limited

References

References available upon request.

Timeline

Trained Shift Lead- Marketing

Go Ape Zip Line & Treetop Adventure
05.2025 - Current

Human Resource Healthcare Recruiter

AGH/HS
12.2024 - 05.2025

Human Resource Talent Acquisition and Retention

12.2022 - 12.2024

Cross Country Girls/Boys Coach

Queen Annes High School
08.2022 - 11.2022

Human Resources

Target
10.2021 - 12.2022

Lead Barista

Starbucks
03.2019 - 03.2022

Scoreboard Operator

Truxton Park - City of Annapolis, MO
01.2019 - 01.2020

Sales Associate

Under Armour
06.2018 - 10.2018

Bachelor's Degree - Psychology

Salisbury University

College Prep - PreMed

St Mary's High School

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