Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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RAEAH GRANT

SCOTTSDALE,AZ

Summary

Dedicated medical esthetician and client care specialist with over 5 years of expertise in customer relations, sales, team management, and administrative operations. Passionate about creating exceptional client experiences, enhancing retention, and thriving in fast-paced environments. Solid team player with an upbeat, positive attitude. Recognized for an unwavering commitment to providing top-notch customer service, effective communication, reliability, and a proactive approach to business growth.

Overview

6
6
years of professional experience

Work History

ESTHETICIAN/RESERVATIONS

Restore Hyper Wellness
Scottsdale, AZ
08.2024 - 12.2025
  • Used medical grade products to achieve client skin goals, customizing approaches based on age and budget
  • Answered multi-line phone, returned clients calls and scheduled appointments
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels

MEDICAL SPA SALES/CLIENT CARE COORDINATOR

It's a Secret Med Spa
01.2023 - 08.2024
  • Surpassed sales targets through personalized consultative selling
  • Identifying potential clients and conducting sales visits; building strong relations with clients
  • Optimized appointment scheduling, reducing wait times and enhancing overall client satisfaction
  • Coordinated with medical staff for seamless communication and service delivery
  • Resolved client inquiries promptly and with empathy, improving client satisfaction and trust

REGIONAL OPERATIONS MANAGER

LivBay Lash
08.2022 - 12.2022
  • Managed recruitment, onboarding and team training, improving staff performance
  • Maintained inventory and financial records, reducing discrepancies and improving stock availability

ADMINISTRATIVE ASSISTANT

Mountains West Ranches
11.2020 - 05.2022
  • Maintained inventory and financial records, reducing discrepancies and improving stock availability
  • Managed CEO's calendar, ensuring seamless scheduling and communication
  • Organized mail and email processes, enhancing efficiency

RECEPTIONIST

Lunatic Fringe Salon
12.2019 - 09.2020
  • Managed salon operations, ensuring smooth opening and closing procedures
  • Coordinated appointments, improving executive time management
  • Reaching out to leads, enhancing client/stylist satisfaction and increasing new client intake and retention


Education

CERTIFIED LASER TECHNICIAN -

Penrose Academy
Scottsdale, AZ
11.2023

LICENSED MEDICAL ESTHETICIAN -

Skinworks School of Advanced Skincare
Salt Lake City
07.2022

HIGH SCHOOL DIPLOMA -

Park City High School
Park City, Utah
06.2017

Skills

Client engagement

Systematic organization

Knowledgeable in up-to-date skin services and home care

Effective communication

Dependable performance

Adept at prioritizing responsibilities

Accomplishments

Increased client retention by 35% in 5 months through proactive follow-ups and personalized service

Top 5 performer in the company throughout 10 locations over the country, surpassed monthly sales and service targets by promoting treatments and skin care products

Spearheaded operational improvements, leading to a 25% increase in efficiency

Increased take home sales by 30% in 5 months

References

Carmela Leahy; It's a Secret Med Spa - Manager, cleahy@skinspirit.com (602) 622-9746

Lacey Wilson; It's a Secret Med Spa - Lead Injector, lwilson@skinspirit.com (602) 814-2852

Melinda Johnson; Livbay Lash - District Manager, melindajohnson1988@gmail.com (702) 232-1487

Cindy Grandquis; Mountains West Ranches, cindy@mwranches.com (435) 315-9031

Timeline

ESTHETICIAN/RESERVATIONS

Restore Hyper Wellness
08.2024 - 12.2025

MEDICAL SPA SALES/CLIENT CARE COORDINATOR

It's a Secret Med Spa
01.2023 - 08.2024

REGIONAL OPERATIONS MANAGER

LivBay Lash
08.2022 - 12.2022

ADMINISTRATIVE ASSISTANT

Mountains West Ranches
11.2020 - 05.2022

RECEPTIONIST

Lunatic Fringe Salon
12.2019 - 09.2020

CERTIFIED LASER TECHNICIAN -

Penrose Academy

LICENSED MEDICAL ESTHETICIAN -

Skinworks School of Advanced Skincare

HIGH SCHOOL DIPLOMA -

Park City High School

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