Raean Jae Tankhim
Tracy,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Receptionist
The Ranch Pet Resort & Spa
05.2022 - Current
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Welcomed customers with friendly greeting, answered general questions while managing check-in process.
- Resolved customer problems and complaints.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
Temporary Associate
Amazon Fulfillment Warehouse
02.2022 - 05.2022
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 5-50 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Worked effectively in fast-paced environments.
- Strengthened teamwork among colleagues by assisting others when needed without compromising personal responsibilities.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Applied effective time management techniques to meet tight deadlines.
Supervisor
Shiki Bento House
07.2019 - 03.2020
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
High School Diploma -
San Mateo High School
San Mateo, CA05.2019
Skills
- Billing and Invoicing
- Proficient in Word and Excel
- Conflict Resolution
- Microsoft Office
- Time Management
- Attention to Detail
- Telephone Etiquette
- Customer Service
Timeline
Receptionist
The Ranch Pet Resort & Spa
05.2022 - Current
Temporary Associate
Amazon Fulfillment Warehouse
02.2022 - 05.2022
Supervisor
Shiki Bento House
07.2019 - 03.2020
High School Diploma -
San Mateo High School
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