Desired Job Title
Child Health Lead DirectorConsultant Health and Human ServicesDeputy Assistant SecretaryRegional Managing DirectorVice PresidentLocation Preference
RemoteOn-SiteLocation: Orlando, FL
Open to relocation: Yes
Open To Work
Raéann Bacchus
Orlando,FL
Work Preference
Summary
Senior Executive, Child Welfare and Health and Human Services Expert who led the State of Florida's Department of Children and Families as Deputy Assistant Secretary. Visionary leader, within the Health and Human Services private and public sector during 21 year span. In depth knowledge regarding systems of care processes and judicial procedures within the Dependency and Juvenile Justice systems, Substance Abuse and Mental and its effect on vulnerable populations. Change Leader dedicated to continuous business improvement, focused on streamlining processes to achieve true efficacy of services for vulnerable clients and underserved communities.
Overview
21
21
years of professional experience
Work History
Child Health Lead Director
CVS Healthcare
United States
12.2022 - 12.2025
- Oversaw provider Child Health Products and processes for 14 Medicaid markets, ensuring data integrity, regulatory compliance, and seamless credentialing workflows.
- Led cross-functional provider task force initiatives to drive market service excellence and improve provider and patient satisfaction.
- Monitored and analyzed key performance indicators (KPIs) to identify performance gaps, implement corrective actions, and enhance service delivery.
- Expanded Medicaid and market reach for vulnerable populations as SME for new insurance plans in 6 new states; collaborated with Managed Care teams to deliver winning RFPs.
- Identified process inefficiencies, recommending improvements that led to measurable cost savings and increased member engagement.
- Developed and led national product strategy for Child Health Services though creation of repository for all Child Health Products for CVS' Medicaid Product Team.
Consultant Health and Human Services
RedMane Technology
Chicago, IL
07.2022 - 12.2022
- Partnered with State Leadership to develop Organizational Change Management for Mississippi Department of Child Protection Services during federal conservatorship transition.
- Evaluated client needs for foster care programs, working with developers to implement tracking technologies for improved case oversight.
- Delivered change management and implementation support to 3 various states and its leadership during federal transition; translated operational needs into practical tools, workflows, and staff-ready adoption plans.
Deputy Assistant Secretary
Florida Department of Children & Families
Miami, Florida
02.2022 - 07.2022
- Directed statewide public assistance programs, including Medicaid, SNAP, TANF, and Care Coordination, with a $4.4B operating budget.
- Oversaw compliance with healthcare regulations and ensured operational excellence across 29 ESS storefront locations.
- Led statewide team of 4,500+ staff, driving recruitment initiatives with measurable hiring success rates; 60% of 232 attendees from first event, hired.
- Acted behalf of the Agency Secretary in state workgroups and multi-agency collaborations.
- Responsible for efficacy and efficiency of 29 ESS storefront locations statewide which aid Floridians in Public Assistance. DCF storefronts have quadrupled average number of clients entering lobbies who apply for benefits and averaging over 100K calls daily, to ESS call centers
- Spearheaded and Implemented Region wide hiring fairs at local DCF offices to recruit new employees.
- Expanded storefronts in Miami due to approximate 180% increase in foot traffic to serve new applicants
Regional Managing Director
Florida Department of Children & Families
Miami, FL
03.2020 - 02.2022
- Executive Leadership for Miami-Dade and Monroe Counties, overseeing ESS, Substance Abuse and Mental Health, and Family Safety programs.
- Vendor and contract oversight totaling $197M for foster care and behavioral health services; consistently met or exceeded scorecard metrics.
- Led rapid transition to remote operations for 1200 staff during COVID-19, maintaining top statewide performance in food stamp processing times.
- Maintained lowest regional removal rates for children in care statewide; implemented cost reduction strategies without impacting staffing or operations.
- Responsible for Regional $250 Million budget; $54 Million of that, in salaries to ensure alignment with legislative and policy alignment.
- Exceeded statewide targets for public assistance/ food stamp processing times during one year of remote work due to pandemic. Regional ESS office approved 7.2 million applications in 2021, which increased by 300k from 2020
- Reduced agency expenses by 13%, without scaling back operations or staffing.
- Activated region emergency response and spearheaded DCF assistance for Family Resource Center for survivors of collapsed Champlain Tower Residences, Surfside FL
Vice President
Embrace Families Solutions
Orlando, FL
04.2015 - 03.2020
- Oversaw $4 Million Operating Budget
- Directed provider network operations for child and family services, including credentialing, onboarding, and quality monitoring.
- Managed Diversion Programs, Child Advocacy Centers, SAMHSA grants, and youth development initiatives.
- Expanded homeless prevention program (Pathways to Home) from one to tri county service area.
- Oversaw diversion, Child Advocacy Center, and grant-funded prevention/intervention programming, designed to strengthen family stability through caregiver resilience supports, parenting knowledge, social supports, concrete resources, and child social-emotional development pathways for victims of egregious sexual, physical, and emotional abuse.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Collaborated with community partners to expand outreach efforts and increase access to resources for families.
Out of Home Care Director
Kids Central Inc.
Ocala, FL
12.2013 - 04.2015
- Led foster placement, licensing, and foster home capacity operations; strengthened placement stability and permanency pathways through kinship placements first and urgency for reunification from point of removal.
- Implemented new training curricula and policies, increasing foster home recruitment and retention.
- Partnered across courts/providers/caregivers to preserve family connections, prioritize sibling unity, and accelerate timely permanency outcomes.
Child Protective Investigator & Supervisor
Florida Department of Children & Families
Orlando, FL
01.2005 - 12.2013
- Investigated cases of Child Abuse, Neglect and Abandonment for 2 years
- Supervised investigations units for 6 years.
- Directed child safety decisions with a permanency mindset: early family finding/kinship engagement, sibling consideration, and timely court-aligned planning to reduce placement disruptions and increase stability.
- Collaborated with law enforcement and community agencies to address complex family dynamics.
- Removed children from natural home setting, into foster or out of home placement for cases of egregious abuse.
- Supervised investigations ensuring compliance with child welfare laws and regulations.
- Ensured CPI operations are within legislative authority and in compliance with required federal, state rules and regulations.
- Coordinated case reviews to assess risk factors and determine appropriate interventions.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Education
Master of Science - Master of Science Justice Studies
University of Phoenix
07.2010
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL2003
Timeline
Child Health Lead Director
CVS Healthcare
12.2022 - 12.2025
Consultant Health and Human Services
RedMane Technology
07.2022 - 12.2022
Deputy Assistant Secretary
Florida Department of Children & Families
02.2022 - 07.2022
Regional Managing Director
Florida Department of Children & Families
03.2020 - 02.2022
Vice President
Embrace Families Solutions
04.2015 - 03.2020
Out of Home Care Director
Kids Central Inc.
12.2013 - 04.2015
Child Protective Investigator & Supervisor
Florida Department of Children & Families
01.2005 - 12.2013
Master of Science - Master of Science Justice Studies
University of Phoenix
Bachelor of Science - Criminal Justice
University of Central Florida
Affiliations
DCF Central Region Leadership Academy 2014
Leadership Seminole 2016
Board Member, Miami- Dade County Homeless Trust 2020-22
Board Member, Miami - Dade Children's Trust 2020-22
Core Competencies
- Child Welfare (Dependency/Foster Care) & Vulnerable Populations: Begun career as front line investigation staff, led placement/licensing/caregiver capacity; strengthened stability and permanency pathways through kinship-first placements and urgency from removal; improved foster home recruitment/retention via training; prioritized sibling unity and timely permanency outcomes.
- Crisis/ Emergency Management: Crisis & Emergency Operations Leadership: Led crisis and surge operations across large public systems, activating emergency response protocols and maintaining continuity of benefits delivery during high-demand events (Hurricane response and the Public Health Crisis. Activated regional emergency response and coordinated DCF support services for families impacted by the Surfside Champlain Towers collapse. Stabilized statewide service delivery during unprecedented demand spikes; expanding storefront capacity, managing >100K daily call volumes at ESS Call Centers, and sustaining performance across the state.
- Leadership: Workforce and succession planning, recruitment and talent development; executive governance and board committee partnership; statewide representation for senior leadership; strategic communications and stakeholder influence. Represented agency Secretary at public engagements, speaking events, and press conferences; represented CVS Health on external panels.
- Financial Stewardship: Managed $197M in foster care/behavioral health contracts; underspent a $250M regional budget; reduced agency expenses while maintaining operations; maintained lowest state child removal rates.
- Large Scale Government Operations Implementations: Directed statewide programs with a $4.4B budget, oversaw operations across 29 storefronts, led 4,500+ staff, and executed recruitment initiatives with measurable hiring outcomes.