Raeann Bell
Dallas,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
GDCC
Dallas, TX
12.2022 - 03.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Troubleshot shortages and overages to support quality control efforts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
Customer Advocate
ResultCX
Las Vegas, NV
09.2021 - 12.2022
- Consulted with customers to discuss concerns and offer detailed information.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Engaged with customers and worked to resolve product and service issues.
- Researched problems with benefits, accounts and services with speed and accuracy.
- Collaborated with Product Development teams to ensure all products met or exceeded standards.
- Developed recommendations for changes in policy and offerings by analyzing consumer research.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Care Representative
Working Solutions
Dallas, TX
06.2019 - 08.2021
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Recommended potential products or services after analyzing customer needs.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Education
Associate of Science - Medical Laboratory Technology
Texas A&M Health Science Center
College Station, TX10.2013
Associate of Science - Make-Up
Central Texas Beauty College
Round Rock, TX04.2013
GED -
Nevada State High School
Henderson, NV06.2005
Skills
- Call Centers
- Customer relations
- Data evaluation
- CRM
- Conflict mediation
- Problem Resolution
- Project management abilities
- Call Center Operations
- Retail sales customer service
- Adaptive team player
- High-energy attitude
- Office equipment proficiency
- Problem-solving abilities
- Quality control
- Technologically savvy
- Credit card payment processing
- Microsoft Office expertise
- Inbound and Outbound Calling
- Quality assurance controls
- Promotional support
Languages
Spanish
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Specialist
GDCC
12.2022 - 03.2023
Customer Advocate
ResultCX
09.2021 - 12.2022
Customer Care Representative
Working Solutions
06.2019 - 08.2021
Associate of Science - Medical Laboratory Technology
Texas A&M Health Science Center
Associate of Science - Make-Up
Central Texas Beauty College
GED -
Nevada State High School
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