RAEANN BENAVENTE

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.

• Responsible for performance improvement and product training within assigned dealerships
• Identified opportunities for coaching sales consultants to manage & overcome objections & put knowledge into practice
• Delivered extended learning with pre- & post-engagement activities & email communications
• Developed & managed schedule to support dealer needs while working with regional personnel on direction and priorities
• Conducted special training assignments & facilitated large group meetings as required
• Conducted launch training events as required
• Created and implemented store/brand specific training plans and modules based on department and store needs
• Created and Implemented processes with regard to client relations for all departments within the dealership
• Trained all current and incoming staff on sales/service processes and procedures with regards to CSI scores
• Created and Implemented training plans and curriculum for all new sales staff
• Insured that certifications were up to date for all dealership staff
• Created and Implemented new sales processes that put CSI and client relations at the forefront of all interaction with clients
• Implemented new 'above and beyond' protocols
• Carried out client satisfaction surveys and reviews
• Monitored company performance against manufacturer benchmarks in order to remain in compliance with all standards
• Insured leads were directed to the sales team and followed up on progress
• Acted as intermediary with department heads to ensure client needs and concerns were fulfilled effectively and promptly
• Conducted both on-site and webinar-based training and instruction in regards to the operation of VinSolution's suite of products based on the needs and requests of the client
• Maintained in-depth knowledge of the VinSolution's suite of products, including product settings, features & benefits, system functionality, and settings cause & effect relationships
• Effectively presented VinSolution's suite of products demonstrating functionality of the system as it related to the dealerships processes and procedures
• Responded to questions and consulted on any issues within the VinSolution's suite of products in order to meet each customer's needs
• Aided in the development of new training programs and content as directed by Training Department management
• Composed and communicated all dealership training documentation, including training agenda, daily reports and training issues, training recaps, etc.
• Recorded all documentation in Salesforce
• Kept up-to-date on current automotive trends and best practices to ensure consultative content is relevant to all dealerships and their teams
• Assisted my team in maintaining an average of 80 units per month, 65% of the total sold units for the store
• Wrote and implemented new internet sales follow up process
• Compiled weekly and monthly sales, training, and ROI reports
• Wrote and implemented new hire training processes and schedules
• Coordinated weekly training sessions in order to keep my team up to date on new and upcoming best practices and industry trends
• Developed, hired and trained new BDR associates
• Developed new acquisition processes for the dealership
• Supervised and monitored the activity of sales team to ensure that individual and team performance goals were met
• Researched, negotiated and strategically managed third-party vendor relationships
• Implemented a consultative selling approach on all inbound and outbound leads
• Answered all Internet Leads in a timely manner in order to secure appointment with client
• Demonstrated vehicles to clients while assisting them in making buying decisions to fit their needs
• Served as informal liaison between management and CRM provider
• Created and implemented new internet sales process
• Implemented a consultative selling approach on all inbound calls in order to secure appointment for Internet Sales Team
• Answered all questions posed by clients in order to secure appointments
• Calculated and generated lease payments and information for clients
• Successfully scheduled an average of 55-60 appointments a month which led to an average of 40-50 sold units
• Generated and insured accuracy of monthly sales reports
• Implemented processes in order to help the department function with better accuracy
• Trained new staff on the CRM, and policies and procedures of the department and company
• Wrote and secured CCDF Grant Application and Funding for the Child Care Center
• Wrote all budgets and narratives for the Campo Indian Education Center
• Wrote and implemented sliding fee and rates scales
• Implemented updated curriculum for Child Care Center
• Hired and Trained new staff
• Accepted nominations to sit on two different Child Care boards
• Implemented all Federal Regulations not previously followed
• Implemented tutoring programs to help students achieve graduation requirements
• Achieved appointments goals which led to between 15 and 20 sold vehicles per month
• Achieved all appointment setting goals set forth by my manager
• Assisted customers with store and product complaints
• Provided customer service with an average of 60 calls per day
• Assisted in executing seasonal pricing strategies, including promotions and markdowns of vehicles
• Organized weekly sales reports for the member services department and all facility program products
• Served as key holder responsibly opening and closing the facility
• Greeted customers entering the facility and assisted with all questions and concerns
• Described and accurately explained details about programs and the facility
• Assisted members in person and via telephone
• Hired and trained new employees
• Communicated and negotiated with vendors
• Ensured superior member experience by addressing concerns in a timely manner
• Generated sales and inventory reports
• Resolved program policy issues and shared benefits of new technology
• Maintained cleanliness and presentation of studios and facility lobby
• Implemented new processes and systems for improving member service satisfaction
• Set up and explained new membership contracts
• Provided member service support to other department heads on a daily basis