Raeann Garcia
Tolleson,AZ
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Fresenius Dialysis Center
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
DCS Comprehensive health Representative
Cvs/ Aetna Health care
09.2021 - 07.2024
- Works with case managers for members requiring urgent or emergent service, or other services rendered in a setting other than the providers office
- Inbound and outbound position, responsible for answering inbound calls regarding member's health care needs
- While following up through outbound calls for commitments and resolution per the member's health care needs
- Explains member's plan benefits, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, provider details, care management, tool usage and available programs or resources for the member
- Responsible for staying in schedule adherence per the times assigned for breaks, lunches and day to day shifts
- Maintain daily percentages for calls , QA, hold times, and customer satisfaction surveys.
Senior Reinstatement Representative
Santander Consumer USA
09.2018 - 12.2019
- Verified information provided by client, investigated all leads by checking addresses and contacts
- Communicated between vendors and auction houses for release of personal items or vehicles
- Processed emails and faxes sent out to vendors an auction for updates and releases
- Followed state guidelines to determine eligibility of vehicle release
- Daily updates of late payments, vehicles obtained, and vehicles released.
Late Stage Collections Agent
Santander Consumer USA
01.2017 - 09.2018
- Handles skip trace and repossession activity on pre charge off accounts
- Independently evaluates each loan to determine further action on the account
- Meets monthly standards and expectations for potential losses, charge-offs, as well as repossessions
- Successfully utilizes all collection tools provided on each account by management, including but not limited to assistance tools such as extensions, hardship temporary payment reductions
- Adheres to all company policies and procedures.
Administration Specialist
Progressive Financial Services
05.2015 - 01.2017
- Microsoft Word, Microsoft Excel, Microsoft Office, Outlook
- Creating spreadsheets and presentations to maintain structure
- Accounts receivable, Communication skills to maintain the department incompliance within law and regulations
- Responsible for running reports within our company systems as well as The Sequel Sever Management Systems
- Building queries for day to day productions
- Client relationship management
- Hiring personal
- Payroll
- Data entry.
Collections Agent
United Recovery Systems
09.2014 - 04.2015
- Responsible for collecting on bank account debts
- Received payments and amounts paid to consumers accounts
- Met fee requirements to collect monthly
- Maintained an average of over 45 calls hourly
- Skip traced accounts to locate and obtain location information
- Progressed monthly to meet higher fee requirements.
Collections Agent
Progressive Financial Services
01.2014 - 08.2014
- Responsible of collecting debts on multiple clients
- Locate and notify consumers of delinquent accounts via mail or telephone
- Recorded information about financial status of consumers and collection efforts
- Worked fast paced to have over 35 calls an hour and have balances collected on accounts.
Fraud Analyst
Macy's Credit and Customer Service
05.2013 - 12.2013
- Investigated cases of fraud involving the use of charge cards reported lost or stolen, cash refunds and nonexistent accounts in retail store
- Received information from credit, sales and collection departments regarding suspected fraud cases
- Received information from credit, sales and collection departments regarding suspected fraud cases
- Withheld accounts until reports of fraud were completed.
Education
Phlebotomy Technician
Phoenix National Phlebotomy
Phoenix, AZ07-2024
Skills
- Quality control
- Strategic planning
- Customer service
- Detail Oriented
- Venipuncture
- Laboratory safety
- Blood collection
- Specimen handling
Timeline
Patient Care Technician
Fresenius Dialysis Center
08.2024 - Current
DCS Comprehensive health Representative
Cvs/ Aetna Health care
09.2021 - 07.2024
Senior Reinstatement Representative
Santander Consumer USA
09.2018 - 12.2019
Late Stage Collections Agent
Santander Consumer USA
01.2017 - 09.2018
Administration Specialist
Progressive Financial Services
05.2015 - 01.2017
Collections Agent
United Recovery Systems
09.2014 - 04.2015
Collections Agent
Progressive Financial Services
01.2014 - 08.2014
Fraud Analyst
Macy's Credit and Customer Service
05.2013 - 12.2013
Phlebotomy Technician
Phoenix National Phlebotomy
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