Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Raeann Gonzalez

Raeann Gonzalez

Summary

Dynamic, performance-driven professional with over 10 years of experience enhancing productivity and driving performance improvements. Proven ability to foster self-motivation within teams, leading to innovative solutions for complex challenges. Eager to contribute expertise to a leadership role, leveraging a strong commitment to excellence and strategic problem-solving. Prepared to collaborate with the team to achieve exceptional results and elevate organizational success.

Overview

14
14
years of professional experience

Work History

Pharmacy Partner Coordinator

BlinkRx
01.2025 - Current
  • Primary point of contact for external pharmacy partners providing solutions for billing and operational inquiries.
  • Managed all investigations, reporting and patient communication for all escalated issues.
  • Collaborated with multiple internal departments to ensure operation inefficiencies are identified.

Administrative Manager

Castow LLC
02.2019 - Current
  • Streamlined administrative processes to enhance operational efficiency and improve team productivity.
  • Managed scheduling and resource allocation, ensuring optimal workflow across departments.
  • Developed and implemented training programs for new administrative staff, fostering skill development and team cohesion.
  • Oversaw budget management and expense tracking, maintaining financial accountability within the department.
  • Updated State and Federal departments
    with activity logs to indicate compliance per law.

Supervisor

ConnectiveRx
08.2019 - 01.2025
  • Interview, hire, and train employees for high demand operation programs within the customer support team.
  • Oversee a team of 25+ employees who work closely with patients, prescribers, and client relations to provide the patient with the best care and knowledge regarding their prescription.
  • Provided solutions to problems collaborating with additional internal departments to provide extraordinary patient care.
  • Completed cross-training within other departments to provide support to the client as needed.

Assistant Manager

Kathe Wohlfahrt of America
10.2015 - 12.2019
  • Led team in executing operational strategies to enhance efficiency and productivity.
  • Developed training programs for staff, improving onboarding processes and employee performance.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales trends to inform strategic decisions and drive revenue growth initiatives.
  • Streamlined communication processes between departments, enhancing collaboration and information flow.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Dispatcher

Security Systems of America
10.2015 - 12.2018
  • Dispatch police, fire or EMS according to protocol.
  • Work with management on key
    accounts to assure customer satisfaction.
  • Provide professional and courteous customer
    service to all customers and drivers.
  • Answer inbound calls in an effective and timely
    manner.
  • Review account orders to ensure accuracy of all information.
  • Assist
    management to resolve key account complaints.
  • Perform all other duties assigned
    including training employees.
  • Monitored communication systems for efficient routing and scheduling of drivers.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Patient Care Technician

UPMC
11.2011 - 01.2013
  • Provided direct patient care, assisting with daily living activities and ensuring comfort.
  • Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
  • Assisted in medical procedures, supporting healthcare professionals with equipment preparation and patient positioning.
  • Implemented infection control protocols to maintain a safe environment for patients and staff.
  • Trained new staff on operational procedures and best practices in patient care techniques.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Education

Associate of Medical Assistant -

Kaplan Career Institute
06.2011

High School Diploma -

Carrick High School
Pittsburgh, PA
06-2005

Skills

  • Strong interpersonal & communication skills
  • Experienced in teamwork with varied stakeholders
  • Receptive Attitude
  • Experienced in evaluating needs and driving solution adoption
  • MS Office, EMR, ePA, Script Med proficient

Hobbies and Interests

Gardening, Traveling, Photography, Sports, Volunteering

Timeline

Pharmacy Partner Coordinator

BlinkRx
01.2025 - Current

Supervisor

ConnectiveRx
08.2019 - 01.2025

Administrative Manager

Castow LLC
02.2019 - Current

Assistant Manager

Kathe Wohlfahrt of America
10.2015 - 12.2019

Dispatcher

Security Systems of America
10.2015 - 12.2018

Patient Care Technician

UPMC
11.2011 - 01.2013

Associate of Medical Assistant -

Kaplan Career Institute

High School Diploma -

Carrick High School

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