Raeann Greer
Bloomfield,KY
Summary
Experienced Provider Systems Specialist and healthcare IT professional with expertise in electronic health record (EHR) implementation, data analysis, and process improvement. Proven ability to lead and manage large projects while collaborating with clinicians and other members of the healthcare team. To obtain a challenging leadership position applying creative problem solving and management skills within an organization that encourages innovative thinking recognition and career development. Focusing attention on performance improvements in health care settings that accelerate measurable improvements in the patient-centric delivery of care towards safety, timeliness, effectiveness, efficiency, and equity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Provider System Specialist
CHI St. Joseph Health
Bardstown, KY
06.2018 - Current
- Developed an effective communication plan to educate staff on new processes and procedures related to EMR implementations as well as ongoing use of the system.
- Developed and maintained documentation of all clinical applications as assigned, including that specific to the implementation, maintenance, end-user training, department workflows, quality measures, and other associated performance indicators associated with the successful use of the EMR.
- Provided ongoing training to staff members and Providers on how to use the EMR system.
- Collaborated with the IT department on all aspects of computer hardware and software maintenance.
- Participated in assigned meetings, committees, etc.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
Back Office Supervisor
Kentucky One Health, Family Practice Associates
Louisville, Kentucky
10.2012 - 06.2018
- Established workflow processes, monitored daily schedules and implemented modifications to improve overall performance of personnel.
- Created, prepared and delivered reports to various departments.
- Worked on inventory and supply use procedures to enhance efficient use of equipment and supplies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
Education
Nelson County High School
Bardstown, KY 06.2010
Skills
- Flexible and Adaptable
- Critical Thinking
- Clerical Support
- Problem-Solving
- Teamwork and Collaboration
- Active Listening
- Mobile device management
- Staff assistance
- Trainee Competency Testing
- Operational Standard Development
Certification
CMA Certification - NAHP - 2022
CPR Certification - 2022
Timeline
Provider System Specialist
CHI St. Joseph Health
06.2018 - Current
Back Office Supervisor
Kentucky One Health, Family Practice Associates
10.2012 - 06.2018
Nelson County High School
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