Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raeann Hagan

Ashdown,AR

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

6
6
years of professional experience

Work History

Agency Representative

Shelter Insurance
Ashdown, AR
01.2024 - Current
  • Provided customer service to clients by responding to inquiries, resolving complaints, and addressing requests.
  • Maintained records of client interactions and transactions, recording details of inquiries, comments, and complaints.
  • Processed applications for new accounts, managed existing account information, and provided guidance on product features.
  • Developed strong relationships with customers through follow-up calls and email correspondence.
  • Generated reports on customer feedback, trends in customer needs, and areas for improvement in products or services offered.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Collaborated with various departments such as sales, marketing, finance, operations to ensure successful completion of projects and tasks assigned.
  • Drafted promotional materials such as brochures, flyers, newsletters for use at trade shows or other events.
  • Ensured compliance with all relevant laws governing the industry.
  • Coordinated meetings between clients and agency representatives to discuss project requirements.
  • Reviewed contracts prior to signing them off on behalf of the agency.

Funeral Director

Madden Funeral Home
Ashdown, AR
10.2018 - Current
  • Provided bereavement counseling to families and friends of the deceased.
  • Assisted in pre-arranging funerals with clients.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Maintained records of all contracts, payments and services provided.
  • Prepared obituaries for publication in local newspapers.
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Advised families on applicable laws regarding disposition of human remains.
  • Arranged transportation of body from place of death to funeral home.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Met with client families to discuss service options and pricing plans.
  • Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
  • Served as a liaison between family members and vendors at visitation events.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Ensured compliance with state regulations governing funeral homes.
  • Participated in continuing education courses to maintain licensure requirements.
  • Provided support to colleagues during times of high volume activity.
  • Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
  • Actively participated in community outreach programs designed to promote awareness about funeral industry services.
  • Removed deceased from place of death and transported to funeral home.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Led and directed funeral and graveside services.
  • Consulted with families of deceased to make funeral arrangements.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Arranged funerals consistent with each family's heritage and religious beliefs.
  • Arranged for clergy members to perform funeral services.
  • Completed legal documentation and signed death certificates.
  • Prepared death certificates and drafted obituaries.

Education

Associate of Science - Funeral Science

University of Arkansas Community College-Hope
Hope, AR
05-2019

High School Diploma -

Ashdown High School
Ashdown, AR
05-2008

Skills

  • Performance Tracking
  • Operations Management
  • Relationship Building
  • Sales Growth
  • Multiline accounts
  • Marketing Management
  • Agency operations
  • Staff Development
  • Staff Training
  • Project Planning
  • Process Improvement
  • Active Listening
  • Attention to Detail
  • Sales Forecasting
  • Performance Management
  • Written Communication
  • Analytical Thinking
  • Multitasking Abilities
  • Quality Assurance
  • Goal Setting
  • Regulatory Compliance
  • Strategic Planning
  • Experience in leadership
  • Decision-Making
  • Problem-Solving
  • Professionalism
  • Organizational Skills
  • Teamwork and Collaboration
  • Reliability
  • Professional Demeanor
  • Team Leadership
  • Time management abilities
  • Adaptability and Flexibility

References

References available upon request.

Timeline

Agency Representative

Shelter Insurance
01.2024 - Current

Funeral Director

Madden Funeral Home
10.2018 - Current

Associate of Science - Funeral Science

University of Arkansas Community College-Hope

High School Diploma -

Ashdown High School

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Raeann Hagan