Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAEANN MAILLE

Glendale,AZ

Summary

Dedicated and outgoing assistant with experience providing support to daily office operations and excellent customer service in high stress environments. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

22
22
years of professional experience

Work History

Customer Care Specialist II

State Farm
Tempe, AZ
02.2024 - Current
  • Delivered customer support to a high call load each shift, providing prompt, accurate, and friendly customer service.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Provide exceptional customer service to our policyholders by answering questions and assisting with requests.
  • Responsible for resolving billing issues, answering incoming calls, chats, and emails.
  • Note every communication with policyholders in the system.
  • Directing clients to a sales representative when a policy needs to be initiated.
  • Resolving customer inquiries, coordinating with other agency team members
  • Responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use exemplary communication to efficiently meet the needs of customers, while promoting the development of our business.

customer service rep

ANYTIME AUTO GLASS & TINT
03.2020 - 10.2023
  • Quickly and professionally answers incoming phone calls from policyholders, insurance agents and listening to each customer's needs and concerns
  • Gathers all necessary information for the claim, including verifying insurance coverage and deductible amounts
  • Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
  • Maintains professional composure when actively asking customers for the sale or negotiating the price
  • Build relationships with customers by effectively responding to calls, text messages, walk-in business, and written correspondence
  • Facilitate all administrative aspects of the repair process
  • Make sure correct glass is ordered at dealerships and OEE glass warehouses
  • Communication with technicians throughout the day

accessory sales

AVONDALE TOYOTA
avondale, AZ
10.2019 - 01.2020
  • Schedule appointments for customers to have modifications to their vehicles done after the purchase
  • Greet and welcome guests as soon as they arrive, send their vehicle to the appropriate department to have the correct repairs done
  • Research and respond to customer inquiries
  • Work collectively and respectfully with other team members
  • Have great rapport with outside vendors that the dealership uses to do the work on customer vehicles
  • Communicate with all departments within the dealership
  • Put customers into rental vehicles when needed, explain rental agreements
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met
  • Order parts for customer vehicles
  • Manage customer requests for assistance, information, and issue resolution
  • Respond to various customer requests and needs
  • Answer inquiries by phone, email, and internet response

Judicial Clerk Associate

MARICOPA COUNTY SUPERIOR COURT
Phoenix, AZ
03.2006 - 01.2018
  • Lead reception/front desk area with daily high volume in person and over the phone requests from clients, attorneys, family members, probation officers and other constituents
  • Techniques in screening incoming correspondence, telephone calls and dealing with the public
  • Greet and welcome guests as soon as they arrive
  • Prepare correspondence, reports, and requisitions
  • Manage reception with integrity, honesty, and knowledge that promotes culture, values and the mission
  • Direct visitors to the appropriate person and office
  • Knowledge of technical legal terms, formats, and wide variety of legal documents
  • Work collectively and respectfully with other team members
  • Ensured all calls from defendants, victims, law enforcement officers, attorneys, and all court staff were answered in a timely manner and ensured all visitors to the Adult Probation Department’s Office were welcomed and greeted in a positive manner
  • Protected the legal, financial, moral well-being of the Adult Probation Department and the Maricopa County Superior Court
  • Maintains calendars and schedules appointments, ensuring all parties are informed of and kept apprised of appointments and meetings
  • Process incoming/outgoing files for probation officers and enter information into database on a daily basis
  • Assign probation officers to defendants and provide and explain probation reporting instructions
  • Record and process court ordered fees in Clerk of the Superior Court
  • Monitor customer reporting and communicate critical issues
  • Type warrants and warrantless documents for apprehension of violators, orders of discharge, early termination, and memos to the court and court reports
  • Retrieve jail bookings using Jail Management System and Justice Web Interface Program, ACJIS, AIMS
  • Submit work furlough candidates to court for approval and process work furlough checks into accounting system
  • Type payment letters for Uniform Conditions of Supervised Probation
  • Screen for qualifying probationers for Reach Out treatment programs
  • Make monthly calls to the defendant’s employers
  • Cross trained to make sure co-worker’s positions were covered if need be, to be a teacher/trainer to new employees and to current employees to ensure all everyone’s success

Legal Support Assistant

OFFICE OF THE Public Defender
Phoenix, AZ
07.2005 - 03.2006
  • Screened phone calls for attorneys and handled client inquiries
  • Prepare correspondence, reports, and requisitions
  • General law office and/or judicial office policies and procedures for legal case management and legal docket management
  • Assist attorneys with motions, paperwork, and other legal documents
  • Greet and welcome guests as soon as they arrive
  • Manage reception with integrity, honesty, and knowledge that promotes culture, values and the mission
  • Direct visitors to the appropriate person and office
  • Assist attorneys with scheduling hearings, case management, drafting pleadings, and data entry
  • Acquired necessary signatures on legal documents
  • English grammar and usage, in addition to legal and medical terminology sufficient to effectively prepare judicial orders, decisions and correspondence
  • Maintain files, calendar requests, daily schedule, reports, database, other documentation as well as receive and respond appropriately to phone calls and e-mail
  • Managed and processed incoming and outgoing mail
  • Typed and filed warrants
  • Made copies, fax documents, and mail runs to other agencies
  • Worked with documents that contained sensitive and confidential matters on a daily basis
  • Explain court policies and procedures to clients

File Clerk

OFFICE OF THE LEGAL DEFENDER
PHOENIX, AZ
05.2003 - 07.2005
  • Processed incoming and outgoing mail, recorded and maintained files
  • Made copies and fax confidential legal documents
  • Prepare correspondence, reports, and requisitions
  • Techniques in screening incoming correspondence, telephone calls and dealing with the public
  • Enter confidential information into database on a daily basis
  • Handle phone inquiries from clients
  • Knowledge of the attorney/client relationship, including the need for confidentiality and discretion
  • Serve as back up to the receptionist
  • Greet and welcome guests as soon as they arrive

Education

High School Diploma -

Metro Tech
Phoenix, AZ
05-2001

Some College (No Degree) - Information Technology

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Excellent customer service skills
  • Knowledge and experience with all Microsoft Office applications
  • Ability to type 45 wpm and perform 10-key by touch
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem solving
  • Multitasking and working in high-pressure situations
  • Strong typing skills
  • Word processing
  • Proofreading skills
  • Extensive experience working with sensitive and confidential information

Timeline

Customer Care Specialist II

State Farm
02.2024 - Current

customer service rep

ANYTIME AUTO GLASS & TINT
03.2020 - 10.2023

accessory sales

AVONDALE TOYOTA
10.2019 - 01.2020

Judicial Clerk Associate

MARICOPA COUNTY SUPERIOR COURT
03.2006 - 01.2018

Legal Support Assistant

OFFICE OF THE Public Defender
07.2005 - 03.2006

File Clerk

OFFICE OF THE LEGAL DEFENDER
05.2003 - 07.2005

High School Diploma -

Metro Tech

Some College (No Degree) - Information Technology

Maricopa Community Colleges, Estrella Mountain Community College

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RAEANN MAILLE