Rae Ann McLain
Wichita,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Owner
Sugar Rae Body Products
08.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer Service Representative
Fanueil
04.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hairstylist/Customer Service
Salon Images
10.2016 - 09.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Hairstylist/Customer Service
Kara’s Salon
05.2013 - 08.2016
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Distributed business cards outside of salon to generate new business.
Hairstylist/Customer Service
Snip N Clip
12.2012 - 05.2013
- Increased revenue through effective customer service and inventory management.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Bartender/Doorman
Blue Lounge
11.2009 - 12.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Cosmetology -
Xenon International School of Hair Design
Wichita, KSCriminal Justice -
Butler County Community College
Andover, KSFilm -
University of Kansas
Lawrence, KSSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Sugar Rae Body Products
08.2020 - Current
Customer Service Representative
Fanueil
04.2019 - 11.2019
Hairstylist/Customer Service
Salon Images
10.2016 - 09.2018
Hairstylist/Customer Service
Kara’s Salon
05.2013 - 08.2016
Hairstylist/Customer Service
Snip N Clip
12.2012 - 05.2013
Bartender/Doorman
Blue Lounge
11.2009 - 12.2012
Cosmetology -
Xenon International School of Hair Design
Criminal Justice -
Butler County Community College
Film -
University of Kansas
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